" A 1 star rating until my issue is resolved. The products have been almost entirely great. Until the 3rd screen I ordered. Used it for 3 years. Then most recently it got a little wet with a misty rain shower. I wiped it down totally dry let it air out for a day. its an outdoor screen apparently, yadmaster 2. but just to be careful i dried it fully, before put it away for months as I only use it every few months. Got to a gig 3 weeks ago, screen is covered in some kind of brown and black mold or mildew. all the casters are rusted and the screen shrunk about 5%.
Immediately contacted support, took 3 days for a general response which then routed me to fill out another form, which 2 days later after a followup with the original rep, got a response from a sales team member. this sales team member responds using templates, without even looking at the emails or the questions. its painfullyy obvious. and it takes him minimum 2 days to respond.
3 weeks later. I am still trying to walk this guy through how to read an email. havent even been told if I can get a replacement screen, but generally given the ballpark idea that with shipping the screen will be over $360. THE WHOLE KIT, SCREEN, FRAME, MOUNTING STRAPS/STAKES, AND BAG WAS $216 INCLUDING SHIPPING.
I would give the products a 4star without this situation.
but their support is embarrassing. dont even bother trying to call, no one answers, anytime of day. not totally sure the company exists in the same way they used to.
absolute, utter and complete failure for your clients. at this moment I would highly reccommend that anyone stay away from elite screens.
still no explanation at all as to why an outdoor screen, would have this happen or how I prevent it in the future. "
09 June 2023
Anynomous
" Screen has major flaws...it mildews after storage. I purchase the yard master 2 dual screen and stand. I used it periodically (every 3-4 weeks) with my kids in the backyard. I noticed mildew streaks and stains that formed on the screen. I noticed the streaks were getting worse upon every use. I emailed the company, they said that it should be notified one month after purchase, stored in dried environment, and used frequently. Who uses the screen on a weekly basis??? How much drier can it be if I store it in the given case and in my house? ? Horrible warranty...they do not stand behind their product!!! "
21 October 2023
Anynomous
" This is my third Elite Screens screen, and my first HUGE disappointment from them. My wife purchased the AR100H-CLR ultra short throw screen for me, for my birthday ($1059) and when I opened it, I noticed a defect in the screen material in the upper corner. Assuming I was dealing with a reputable company, I immediately contacted customer service to get this resolved. Jaime Luna, the support manager said they would not cover it under warranty! I provided the proof of purchase, the serial number, everything they needed. The warranty is for 2 years, and it was open for less than 2 hours. Jaime Luna informed me that the box should have been opened immediately after receiving the box. I explained there was no damage to the box, why would my wife open a 6 foot tall box and inspect every part inside it and then try to re-wrap it for my birthday! She only purchased it 90 days ago, and from a an authorized dealer. Their response was that I could send them more money if I wanted to buy a replacement!!! ARE YOU KIDDING ME!!!!!! I would fire one of my employees if they treated a customer this way!! "
Anynomous
" A 1 star rating until my issue is resolved. The products have been almost entirely great. Until the 3rd screen I ordered. Used it for 3 years. Then most recently it got a little wet with a misty rain shower. I wiped it down totally dry let it air out for a day. its an outdoor screen apparently, yadmaster 2. but just to be careful i dried it fully, before put it away for months as I only use it every few months. Got to a gig 3 weeks ago, screen is covered in some kind of brown and black mold or mildew. all the casters are rusted and the screen shrunk about 5%.
09 June 2023Immediately contacted support, took 3 days for a general response which then routed me to fill out another form, which 2 days later after a followup with the original rep, got a response from a sales team member. this sales team member responds using templates, without even looking at the emails or the questions. its painfullyy obvious. and it takes him minimum 2 days to respond.
3 weeks later. I am still trying to walk this guy through how to read an email. havent even been told if I can get a replacement screen, but generally given the ballpark idea that with shipping the screen will be over $360. THE WHOLE KIT, SCREEN, FRAME, MOUNTING STRAPS/STAKES, AND BAG WAS $216 INCLUDING SHIPPING.
I would give the products a 4star without this situation.
but their support is embarrassing. dont even bother trying to call, no one answers, anytime of day. not totally sure the company exists in the same way they used to.
absolute, utter and complete failure for your clients. at this moment I would highly reccommend that anyone stay away from elite screens.
still no explanation at all as to why an outdoor screen, would have this happen or how I prevent it in the future. "
Anynomous
" Screen has major flaws...it mildews after storage. I purchase the yard master 2 dual screen and stand. I used it periodically (every 3-4 weeks) with my kids in the backyard. I noticed mildew streaks and stains that formed on the screen. I noticed the streaks were getting worse upon every use. I emailed the company, they said that it should be notified one month after purchase, stored in dried environment, and used frequently. Who uses the screen on a weekly basis??? How much drier can it be if I store it in the given case and in my house? ? Horrible warranty...they do not stand behind their product!!! "
21 October 2023Anynomous
" This is my third Elite Screens screen, and my first HUGE disappointment from them. My wife purchased the AR100H-CLR ultra short throw screen for me, for my birthday ($1059) and when I opened it, I noticed a defect in the screen material in the upper corner. Assuming I was dealing with a reputable company, I immediately contacted customer service to get this resolved. Jaime Luna, the support manager said they would not cover it under warranty! I provided the proof of purchase, the serial number, everything they needed. The warranty is for 2 years, and it was open for less than 2 hours. Jaime Luna informed me that the box should have been opened immediately after receiving the box. I explained there was no damage to the box, why would my wife open a 6 foot tall box and inspect every part inside it and then try to re-wrap it for my birthday! She only purchased it 90 days ago, and from a an authorized dealer. Their response was that I could send them more money if I wanted to buy a replacement!!! ARE YOU KIDDING ME!!!!!! I would fire one of my employees if they treated a customer this way!! "
14 March 2023