" The representatives are unfriendly, short and rude on the phone. If they are busy so are we all and I am sure all of their customers would appreciate way more courteousness, friendliness and helpfulness when we call in to make reservations. We are already stressed out from accidents and they need to realize that. Very, Very Disappointing! "
06 December 2023
Anynomous
" I rent 1-2x per week from this location. Their customer service is excellent: prompt, professional and friendly. It usually takes about 5 minutes to pick-up a car and less than 5 minutes to drop off. Very efficient, and the rental rates provide excellent value. "
17 October 2023
Anynomous
" Double-Dipping – Enterprise just charged me (October 2017) for a rental back in June of 2017 that they also received payment from Ford Dealership. This office is horrible. I received a message from a Meghan on my phone saying they have been in contact with Ford and that Ford is processing payment but they still charged me anyways. Meghan and Q are of no help. Now I have to fix their mess. I already have a job I don’t need to do yours as well. Horrible!!
June 2017 - Enterprise is quick to close out your account once you return the car. My card was charged before even speaking with me. I received a voicemail saying it was charged and they never informed me of the amount. They ended up over charging me by $250. Mike the local manager was able to credit back my account but it would have been nice to give my authorization before charging my card. "
01 October 2023
Anynomous
" Great service. Great people. Efficient system. I walked out with the rep., picked out a car, walked around the car with him, drove away. Info. was in my phone, price was very reasonable. "
24 September 2023
Anynomous
" I have never had a problem with Enterprise. This time I rented a car in Pasadena, on E. Colorado st. The staff was friendly and helpful. When I returned the car, they were again friendly and professional. We love renting cars from Enterpruse when we go on trips "
06 September 2023
Anynomous
" The best rent-a-car place! Courteous, fast, great service! When I needed additional help with my rental, they went above and beyond to help me. Wonderful staff! THANK YOU! "
20 January 2023
Anynomous
" My experience with Enterprise has always been superb. These men & women at this location went over and beyond the call of duty. Each and everyone of them. Very courteous, polite, and respectful. Extraordinary customer service. They made me feel like I was a part of the Enterprise family. "
08 December 2023
Anynomous
" I have tried all the Enterprise locations in Pasadena,Ca at one time or another.They have a high turnover of employees but this day,the service was good..On Sunday,July 26, I rented a car at this location and was pleasantly surprise. It was crazy busy but Gabby(assistant manager) and the staff was calm and professional.
The only practice I don't like is when you enter to rent a car,they take your name,you sit,they call you up ,take all your information then you sit again ,then someone calls you up to go out to the car,I would prefer them to complete one entire transaction instead of having everyone sitting there waiting,especially if the car needs to be cleaned(which drives me crazy,if you have a reservation ,a car should already be cleaned when I get there,in the past,I have had to wait for them to wash and vacuum a car and have missed an appointment.
When I returned the car on Tuesday,I told the manager how great the service was,he was mildly impressed. "
Anynomous
" The representatives are unfriendly, short and rude on the phone. If they are busy so are we all and I am sure all of their customers would appreciate way more courteousness, friendliness and helpfulness when we call in to make reservations. We are already stressed out from accidents and they need to realize that. Very, Very Disappointing! "
06 December 2023Anynomous
" I rent 1-2x per week from this location. Their customer service is excellent: prompt, professional and friendly. It usually takes about 5 minutes to pick-up a car and less than 5 minutes to drop off. Very efficient, and the rental rates provide excellent value. "
17 October 2023Anynomous
" Double-Dipping – Enterprise just charged me (October 2017) for a rental back in June of 2017 that they also received payment from Ford Dealership. This office is horrible. I received a message from a Meghan on my phone saying they have been in contact with Ford and that Ford is processing payment but they still charged me anyways. Meghan and Q are of no help. Now I have to fix their mess. I already have a job I don’t need to do yours as well. Horrible!!
01 October 2023June 2017 - Enterprise is quick to close out your account once you return the car. My card was charged before even speaking with me. I received a voicemail saying it was charged and they never informed me of the amount. They ended up over charging me by $250. Mike the local manager was able to credit back my account but it would have been nice to give my authorization before charging my card. "
Anynomous
" Great service. Great people. Efficient system. I walked out with the rep., picked out a car, walked around the car with him, drove away. Info. was in my phone, price was very reasonable. "
24 September 2023Anynomous
" I have never had a problem with Enterprise. This time I rented a car in Pasadena, on E. Colorado st. The staff was friendly and helpful. When I returned the car, they were again friendly and professional. We love renting cars from Enterpruse when we go on trips "
06 September 2023Anynomous
" The best rent-a-car place! Courteous, fast, great service! When I needed additional help with my rental, they went above and beyond to help me. Wonderful staff! THANK YOU! "
20 January 2023Anynomous
" My experience with Enterprise has always been superb. These men & women at this location went over and beyond the call of duty. Each and everyone of them. Very courteous, polite, and respectful. Extraordinary customer service. They made me feel like I was a part of the Enterprise family. "
08 December 2023Anynomous
" I have tried all the Enterprise locations in Pasadena,Ca at one time or another.They have a high turnover of employees but this day,the service was good..On Sunday,July 26, I rented a car at this location and was pleasantly surprise. It was crazy busy but Gabby(assistant manager) and the staff was calm and professional.
14 September 2023The only practice I don't like is when you enter to rent a car,they take your name,you sit,they call you up ,take all your information then you sit again ,then someone calls you up to go out to the car,I would prefer them to complete one entire transaction instead of having everyone sitting there waiting,especially if the car needs to be cleaned(which drives me crazy,if you have a reservation ,a car should already be cleaned when I get there,in the past,I have had to wait for them to wash and vacuum a car and have missed an appointment.
When I returned the car on Tuesday,I told the manager how great the service was,he was mildly impressed. "