" Excellent scheduling, The Sears Home Improvements Team was able to come to my house on short notice to replace a furnace. Options for replacement were explained in detail. I opted for a top-of-the line energy efficient furnace, replacement of the duct network, and addition of a vent to a bedroom that had been converted from a garage. The work was completed in one day. I also received zero percent financing for 18 months. Highly recommend Sears for Home Improvement. "
18 November 2023
Anynomous
" The contact the person with whom I had to work made the entire process a nightmare. He was unprofessional and beyond difficult to work with. The actual subcontractor who did the work was great, but the project was rescheduled by Sears 5 times without prior notification and a failure to communicate in a timely manner as to the reason for all the delays. The contact person's lack of knowledge and honesty was inexcusable. He was clearly not prepared to handle his job and because of the manner in which he dealt with me, I will never recommend Sears home improvement services to anyone... "
15 October 2023
Anynomous
" I was quite dissatisfied with the overall level of communication on the project. Things that were supposed to be happening were not, or next steps were not communicated clearly. I feel as thought every time I made a call to inform the sear project coordinator of lack of movement on the project, was when they actually scheduled things. I also did not like their counter top vendor at all. They had poor customer service and communication as well. They called me and TOLD me when they were coming instead of asking what would work for me. I informed them the time the chose would not work so they said they would figure something else out and call me back. Several hours went by so I called again to get an update. I spoke to someone and explained, then he transferred me with out telling me, and I had to explain the situation again to a new guy. This gentleman in particular spoke to me as if I was an inconvenience, and I had to drag a time commitment out of him. I also requested to know who was coming and that I needed a courtesy phone call. This is my house knowing who will be in and out of it and when is important, especially when they are strangers. He didn't confirm the info for me because he hadn't decided yet just gave me 2 name of who it could be and assured me of a courtesy call. On the day of install they were 30 minutes late of the 1 hour window given nor did I get a courtesy call, it was 2 gentlemen to my surprise as I was not told there would be 2, nor did I know their names. Just glad my husband was home with me. Their installers also left dust and random scraps of wood from the install. I was very delighted however with the sears cabinet installer vendor as well as the gentlemen they sent out to take measurements. They were great. Overall the work got done and looks good. If you go with Sears, I say make sure you stay on top of the communication because it did not seem to come natural. "
01 August 2023
Anynomous
" I love my floors but did not realize it would be such a mess, between cutting the laminate and grinding the concrete there was a ton of very fine sawdust and powder everywhere. I live in a condo so we kept moving the furniture around and my only complaint is that I wish the workers would have had sheeting or something to cover the furniture. I would have if I had known. However, Sears was extremely efficient. I called and had an appointment for a bid the same day, and then measurements were confirmed very quickly. The order was placed and everything was completed within a couple of weeks. If not for the mess, and what I think was poor planning, I would have given them 5 stars. "
30 June 2023
Anynomous
" SEARS WARNING ! Do not trust and use Sears for any home improvements. They use subcontractors. They will lie a say they don't to make the sell. And when things go wrong they give you the run around . I purchased a brand new A/C and Heating unit with a new Electrical Panel for my home from Sears and they lied and send me subcontractors to do the work . The subcontractors did the worst job ever that they had to redo half of there work before the job was even done. Then once it was done I had issues with the A/C cutting the power out in part of my home. The heater didn't even work at all. The contractors came out and fixed the heater but told me that they couldn't do anything about the power cutting out. So I call the project consultant who sold me the new AC and heating with new electrical panel because he knew that my outlet for the heater furnace possibly did or did not work because he asked and I told him that it never worked ever since I own this home. He told me not to worry that if anything else would come up during the installation that Sears would have to cover it . So that's why I contacted him and he told me that he would get back to me. He never did. So I emailed he and called Sears more than once and left messages because ever time I called and told the operator my problem they put me on hold and then told me that there was no one to help me and that someone would get back to me. I never got any response from Sears SAN Diego office . So I tried there corporate office and got the same BS . I even tried emailing them and got NO RESPONSE. So I posted a bad yelp review on the sub contractors and contacted the HERO program because they financed this project. HERO got back to me so fast and took care of everything. The subcontractors contacted me after I posted the review with pictures asking me if they could help me contact Sears. So the contractors come back once again and fixed the outlet and had to relocate my AC unit that was mounted to close to my Gas meter because that was not up to code. So to this day SEARS has never attempted to contact me. This project took 5 months to get done. May 2016 to Nov 2016. I thank the HERO program for getting SEARS to complete the job properly ! "
08 December 2023
Anynomous
" I have some reservations recommending Sears for exterior doors. I ordered 4 doors in Mid May and waited over 2 mos for installation. They tore out my old doors and then informed me that 1 of the doors delivered was hinged on the wrong side so I was left with one of 3 decisions: 1. Leave the gaping hole into the garage or board it up with plywood awaiting another door 2 mos later, 2. reverse the swing of the new door so that it swings in, blocking the entrance to the bathroom or 3. Install it swinging out where it hits the water heater on opening to the garage. I chose the 3rd option for security while awaiting a replacement door. Also note peep holes in 2 doors were installed backwards so that you could not look out of the door but easily look in. It is now mid October and I am still waiting for my replacement door.You have to call every few weeks to remind them, as they will forget you. The only reason I didn't give Sears a worse grade is that the salespeople were wonderful and I have had excellent experience with their appliance maintenance people. "
11 October 2023
Anynomous
" I highly recommend Sears Home Improvement for windows. My experience was superb starting from sales reprehensive to the installer. The windows maybe slightly more expensive than other companies but the quality is worth the cost - Double-strength laminated security glass, excellent warranty, and slightly tinted to keep the heat of the sun to a minimum. I have a small house 6 windows and a sliding glass door. I have done this in phases and have been extremely happy with the professional of all the Sears Team members involved. "
Anynomous
" Excellent scheduling, The Sears Home Improvements Team was able to come to my house on short notice to replace a furnace. Options for replacement were explained in detail. I opted for a top-of-the line energy efficient furnace, replacement of the duct network, and addition of a vent to a bedroom that had been converted from a garage. The work was completed in one day. I also received zero percent financing for 18 months. Highly recommend Sears for Home Improvement. "
18 November 2023Anynomous
" The contact the person with whom I had to work made the entire process a nightmare. He was unprofessional and beyond difficult to work with. The actual subcontractor who did the work was great, but the project was rescheduled by Sears 5 times without prior notification and a failure to communicate in a timely manner as to the reason for all the delays. The contact person's lack of knowledge and honesty was inexcusable. He was clearly not prepared to handle his job and because of the manner in which he dealt with me, I will never recommend Sears home improvement services to anyone... "
15 October 2023Anynomous
" I was quite dissatisfied with the overall level of communication on the project. Things that were supposed to be happening were not, or next steps were not communicated clearly. I feel as thought every time I made a call to inform the sear project coordinator of lack of movement on the project, was when they actually scheduled things. I also did not like their counter top vendor at all. They had poor customer service and communication as well. They called me and TOLD me when they were coming instead of asking what would work for me. I informed them the time the chose would not work so they said they would figure something else out and call me back. Several hours went by so I called again to get an update. I spoke to someone and explained, then he transferred me with out telling me, and I had to explain the situation again to a new guy. This gentleman in particular spoke to me as if I was an inconvenience, and I had to drag a time commitment out of him. I also requested to know who was coming and that I needed a courtesy phone call. This is my house knowing who will be in and out of it and when is important, especially when they are strangers. He didn't confirm the info for me because he hadn't decided yet just gave me 2 name of who it could be and assured me of a courtesy call. On the day of install they were 30 minutes late of the 1 hour window given nor did I get a courtesy call, it was 2 gentlemen to my surprise as I was not told there would be 2, nor did I know their names. Just glad my husband was home with me. Their installers also left dust and random scraps of wood from the install. I was very delighted however with the sears cabinet installer vendor as well as the gentlemen they sent out to take measurements. They were great. Overall the work got done and looks good. If you go with Sears, I say make sure you stay on top of the communication because it did not seem to come natural. "
01 August 2023Anynomous
" I love my floors but did not realize it would be such a mess, between cutting the laminate and grinding the concrete there was a ton of very fine sawdust and powder everywhere. I live in a condo so we kept moving the furniture around and my only complaint is that I wish the workers would have had sheeting or something to cover the furniture. I would have if I had known. However, Sears was extremely efficient. I called and had an appointment for a bid the same day, and then measurements were confirmed very quickly. The order was placed and everything was completed within a couple of weeks. If not for the mess, and what I think was poor planning, I would have given them 5 stars. "
30 June 2023Anynomous
" SEARS WARNING ! Do not trust and use Sears for any home improvements. They use subcontractors. They will lie a say they don't to make the sell. And when things go wrong they give you the run around . I purchased a brand new A/C and Heating unit with a new Electrical Panel for my home from Sears and they lied and send me subcontractors to do the work . The subcontractors did the worst job ever that they had to redo half of there work before the job was even done. Then once it was done I had issues with the A/C cutting the power out in part of my home. The heater didn't even work at all. The contractors came out and fixed the heater but told me that they couldn't do anything about the power cutting out. So I call the project consultant who sold me the new AC and heating with new electrical panel because he knew that my outlet for the heater furnace possibly did or did not work because he asked and I told him that it never worked ever since I own this home. He told me not to worry that if anything else would come up during the installation that Sears would have to cover it . So that's why I contacted him and he told me that he would get back to me. He never did. So I emailed he and called Sears more than once and left messages because ever time I called and told the operator my problem they put me on hold and then told me that there was no one to help me and that someone would get back to me. I never got any response from Sears SAN Diego office . So I tried there corporate office and got the same BS . I even tried emailing them and got NO RESPONSE. So I posted a bad yelp review on the sub contractors and contacted the HERO program because they financed this project. HERO got back to me so fast and took care of everything. The subcontractors contacted me after I posted the review with pictures asking me if they could help me contact Sears. So the contractors come back once again and fixed the outlet and had to relocate my AC unit that was mounted to close to my Gas meter because that was not up to code. So to this day SEARS has never attempted to contact me. This project took 5 months to get done. May 2016 to Nov 2016. I thank the HERO program for getting SEARS to complete the job properly ! "
08 December 2023Anynomous
" I have some reservations recommending Sears for exterior doors. I ordered 4 doors in Mid May and waited over 2 mos for installation. They tore out my old doors and then informed me that 1 of the doors delivered was hinged on the wrong side so I was left with one of 3 decisions: 1. Leave the gaping hole into the garage or board it up with plywood awaiting another door 2 mos later, 2. reverse the swing of the new door so that it swings in, blocking the entrance to the bathroom or 3. Install it swinging out where it hits the water heater on opening to the garage. I chose the 3rd option for security while awaiting a replacement door. Also note peep holes in 2 doors were installed backwards so that you could not look out of the door but easily look in. It is now mid October and I am still waiting for my replacement door.You have to call every few weeks to remind them, as they will forget you. The only reason I didn't give Sears a worse grade is that the salespeople were wonderful and I have had excellent experience with their appliance maintenance people. "
11 October 2023Anynomous
" I highly recommend Sears Home Improvement for windows. My experience was superb starting from sales reprehensive to the installer. The windows maybe slightly more expensive than other companies but the quality is worth the cost - Double-strength laminated security glass, excellent warranty, and slightly tinted to keep the heat of the sun to a minimum. I have a small house 6 windows and a sliding glass door. I have done this in phases and have been extremely happy with the professional of all the Sears Team members involved. "
24 September 2023