" Great service. Comfortable rooms. Their bartenders are friendly and knowledgeable. Staff is a delight. Great buffet on Fridays and brunch on Sundays. Close to the airport and the mall. "
12 December 2023
Anynomous
" 10-28-17
The Front Desk staff check in/check out experience was amazing! My hotel room "202" was very outdated. The carpet had dirty/dingy visible spots. There was a musty smell throughout the room, the bath tub was worn with visible spots of decay. And the shower curtain was dingy. There was "NO" luggage stand in our room, even after I required the luggage stand from housekeeping(twice).
I also requested a refrigerator that arrived promptly but was extremely loud for about 1 hour, but settled down to a humming noise throughout the duration of our stay :(
I purchased Lysol, shower shoes and a temporary shower curtain to help my room to be more comfortable. I am very displeased with this DoubeTree's Room.
The positive: The lobby is beautiful and the front desk staff are knowledgeable and polite. And the workout facility was very well maintained.
Conclusion: I would "NEVER" stay at this DoubleTree again. "
02 November 2023
Anynomous
" Hotel needs to be updated. Way out of date. My room looked like it was decorated in the early 80's and had stains on the furniture and carpet probably from that area as well. Bathroom is small with popcorn ceilings with mold and falling apart from either too many water leaks or lack of care. I will say the beds were spot less and as always super comfy. They got that right. I won't be staying at this place ever again. "
20 September 2023
Anynomous
" Very impressed so far. I am not used to this level of hotel stay while traveling. I feel like a princess. The amenities, bars, 2 restaurants, room service is excellent. The staff is fenominal! Super friendly. If i have to return to this area for business, I'll stay here again. "
14 August 2023
Anynomous
" Once checked in we went changed and went directly to the pool area. When returning to the rooms we all showered which is when my 2 year old decided to get up on the bed and pull the covers back when I looked around All I seen was blood so I immediately thought it was her only to realize it was the blanket so we removed it and noticed it was also on the sheet and I am not talking about the brown color that looks like it's been washed but the fresh dried blood which could only mean the sheets nor top cover was removed from the room from the previous guest. I was sick to my stomach that it was my 2 two year old whom was near it. I called front desk and no longer wanted to stay but obviously management had left for the day so he couldn't make the call so I ask for new everything. I did reach out to the General Manager Mr. Regan if I'm not mistaking and explained I had pictures and all that I even had the guy from from desk come see for clarity. All was offered was an apology nothing more. I can see if I was missing toilet paper, a pillow maybe a sheet but we are talking blood bright dried blood. That would make no one want to stay. A refund would have been better. I had two rooms here and was just shocked with the response. Safe to say I will never return and I advise everyone check everything when staying at any hotel especially this one. You will not be taking care of but just apologized to and that's all. As a higher manager he should have been more sympathetic and offered something out of consideration... Front desk guy was more considerate and concerned...... "
25 July 2023
Anynomous
" A beautiful upscale hotel! We attended a class, and ate lunch there. Everything was so marvelously done, that I welcome the opportunity to spend the night there! The desserts on the lunch buffet were delicious, and there were several entrees and salads and sides to choose from. "
12 April 2023
Anynomous
" The hotel is clean and comfortable. The service has been great so far. The hotel is obviously dated, but the decor has been updated with more modern styles. I'm pleased that the A/C actually works! Many hotels have A/C units that barely cool the room, but this one actually does the job! The only thing the rooms are missing are a fridge and microwave. Staying in a hotel for a week is expensive when I'm already purchasing every meal. It would be nice to have a way to store leftovers or reheat food so I don't end up being so wasteful. "
Anynomous
" Great service. Comfortable rooms. Their bartenders are friendly and knowledgeable. Staff is a delight. Great buffet on Fridays and brunch on Sundays. Close to the airport and the mall. "
12 December 2023Anynomous
" 10-28-17
02 November 2023The Front Desk staff check in/check out experience was amazing! My hotel room "202" was very outdated. The carpet had dirty/dingy visible spots. There was a musty smell throughout the room, the bath tub was worn with visible spots of decay. And the shower curtain was dingy. There was "NO" luggage stand in our room, even after I required the luggage stand from housekeeping(twice).
I also requested a refrigerator that arrived promptly but was extremely loud for about 1 hour, but settled down to a humming noise throughout the duration of our stay :(
I purchased Lysol, shower shoes and a temporary shower curtain to help my room to be more comfortable. I am very displeased with this DoubeTree's Room.
The positive: The lobby is beautiful and the front desk staff are knowledgeable and polite. And the workout facility was very well maintained.
Conclusion: I would "NEVER" stay at this DoubleTree again. "
Anynomous
" Hotel needs to be updated. Way out of date. My room looked like it was decorated in the early 80's and had stains on the furniture and carpet probably from that area as well. Bathroom is small with popcorn ceilings with mold and falling apart from either too many water leaks or lack of care. I will say the beds were spot less and as always super comfy. They got that right. I won't be staying at this place ever again. "
20 September 2023Anynomous
" Very impressed so far. I am not used to this level of hotel stay while traveling. I feel like a princess. The amenities, bars, 2 restaurants, room service is excellent. The staff is fenominal! Super friendly. If i have to return to this area for business, I'll stay here again. "
14 August 2023Anynomous
" Once checked in we went changed and went directly to the pool area. When returning to the rooms we all showered which is when my 2 year old decided to get up on the bed and pull the covers back when I looked around All I seen was blood so I immediately thought it was her only to realize it was the blanket so we removed it and noticed it was also on the sheet and I am not talking about the brown color that looks like it's been washed but the fresh dried blood which could only mean the sheets nor top cover was removed from the room from the previous guest. I was sick to my stomach that it was my 2 two year old whom was near it. I called front desk and no longer wanted to stay but obviously management had left for the day so he couldn't make the call so I ask for new everything. I did reach out to the General Manager Mr. Regan if I'm not mistaking and explained I had pictures and all that I even had the guy from from desk come see for clarity. All was offered was an apology nothing more. I can see if I was missing toilet paper, a pillow maybe a sheet but we are talking blood bright dried blood. That would make no one want to stay. A refund would have been better. I had two rooms here and was just shocked with the response. Safe to say I will never return and I advise everyone check everything when staying at any hotel especially this one. You will not be taking care of but just apologized to and that's all. As a higher manager he should have been more sympathetic and offered something out of consideration... Front desk guy was more considerate and concerned...... "
25 July 2023Anynomous
" A beautiful upscale hotel! We attended a class, and ate lunch there. Everything was so marvelously done, that I welcome the opportunity to spend the night there! The desserts on the lunch buffet were delicious, and there were several entrees and salads and sides to choose from. "
12 April 2023Anynomous
" The hotel is clean and comfortable. The service has been great so far. The hotel is obviously dated, but the decor has been updated with more modern styles. I'm pleased that the A/C actually works! Many hotels have A/C units that barely cool the room, but this one actually does the job! The only thing the rooms are missing are a fridge and microwave. Staying in a hotel for a week is expensive when I'm already purchasing every meal. It would be nice to have a way to store leftovers or reheat food so I don't end up being so wasteful. "
20 February 2023