" I'll start with the positive. The customer service I got was initially great. I called, almost distraught, after my Mother's Breast Cancer tests went awry. I asked the woman who answered if there was anything in stock that could either be delivered or picked up.
She graciously agreed to send me a text photo of the arrangement to my cell phone to ease my mind about buying it sight unseen. I was restricted from visiting the shop in person and didn't want to order online when I could consciously support a local business.
The text didn't arrive. Instead, the florist called me back to inform me that the arrangement she'd described was not $50 as she had thought but rather $60. I listened to her message with an offer to create a new arrangement for my budget of $40-$50 for this VERY important purchase.
I gave my credit card number over the phone and requested an 'elegant, colorful' arrangement to brighten my Mom's spirits.
What my sister picked up a bit over two hours later was something that looked like a grocery store bouquet complete with oodles of useless greenery.
I'm not a trained florist but I do have a minor hobby of flower arranging. My medication regimen kept me from driving that day & using my Florist Wholesale account to buy her a bunch of something wonderful.
Instead, I unwisely trusted the skills & integrity of my neighborhood flower shop. I've learned my lesson.
I should have ordered online instead of spending $53 on a bunch of flowers I could have gotten from Kroger for $19.99!
I'm appalled and likely extra angry because I specifically told them why I needed the flowers. I was NOT expecting more than my money entitled me to. I do not make a habit of trying to undervalue services or goods to be cheap. I also don't diminish the hard work involved in running a small business.
I'm most distraught about the lack of effort, thought or regard to my requests. I sincerely hope this isn't what they'd call a $53 arrangement. If so, that is unacceptable. "
Anynomous
" Great and established florist! "
10 December 2023Anynomous
" I'll start with the positive. The customer service I got was initially great. I called, almost distraught, after my Mother's Breast Cancer tests went awry. I asked the woman who answered if there was anything in stock that could either be delivered or picked up.
31 October 2023She graciously agreed to send me a text photo of the arrangement to my cell phone to ease my mind about buying it sight unseen. I was restricted from visiting the shop in person and didn't want to order online when I could consciously support a local business.
The text didn't arrive. Instead, the florist called me back to inform me that the arrangement she'd described was not $50 as she had thought but rather $60. I listened to her message with an offer to create a new arrangement for my budget of $40-$50 for this VERY important purchase.
I gave my credit card number over the phone and requested an 'elegant, colorful' arrangement to brighten my Mom's spirits.
What my sister picked up a bit over two hours later was something that looked like a grocery store bouquet complete with oodles of useless greenery.
I'm not a trained florist but I do have a minor hobby of flower arranging. My medication regimen kept me from driving that day & using my Florist Wholesale account to buy her a bunch of something wonderful.
Instead, I unwisely trusted the skills & integrity of my neighborhood flower shop. I've learned my lesson.
I should have ordered online instead of spending $53 on a bunch of flowers I could have gotten from Kroger for $19.99!
I'm appalled and likely extra angry because I specifically told them why I needed the flowers. I was NOT expecting more than my money entitled me to. I do not make a habit of trying to undervalue services or goods to be cheap. I also don't diminish the hard work involved in running a small business.
I'm most distraught about the lack of effort, thought or regard to my requests. I sincerely hope this isn't what they'd call a $53 arrangement. If so, that is unacceptable. "