" In my experience, I found every Amtrak member courteous and helpful. Union Station is very clean, and is a pleasant place. The decor during the holiday season was a really nice addition, and the Grand Hall was truly amazing. The entire building itself is huge! So many places to go inside. When I first arrived, it was more like an airport than a train station. Union Station has so many accommodations including a decent lounge to wait in (or sleep in) and vending machines, a food court area and a gift shop/convenience store. "
16 December 2023
Anynomous
" The station is nice (even though there are no maps, even on the walls??), but the food court had some hit or miss food - do NOT eat at Robinson's. It made me violently ill on the last time I traveled by train, NOT fun!! I couldn't remember the name of the place but saw it today. The "Cajun" grill owner was funny but the food was pretty bland and what they served me didn't taste like the sample! The Nuts on Clark popcorn is AMAZING, though! Definitely try that one. "
11 November 2023
Anynomous
" Beautiful old station, but engine exhaust in the platform area is almost unbearable. Not sure who thought idling trains in an enclosed area would be a good idea. They need to develop a better ventilation system to compensate for this. "
26 September 2023
Anynomous
" I so enjoy my time on the train. But today I experienced the Legacy Club. It was so inviting. Because l had 6 hour lay over & it worked out very well for me. The staff in that area were what I expect, the best customer service. To me AMTRAK throughout is the best. "
02 August 2023
Anynomous
" I found every Amtrak team member helpful and kind. Some folks may take getting to the point and being brief as cold or abrasive. I feel compassion for these Amtrak team members. They must be efficient, quick, knowledgeable and deal with the full spectrum of society. The officers do a great job of giving us a safe environment. The station is clean. The train crew are safe. I appreciate you all from Amtrak and others who help Amtrak! "
14 June 2023
Anynomous
" Organized and clean. I've only experienced kind staff. I docked one star because I take the train often between school and home and I've experienced pretty frequent delays, not with Amtrak but instead with boarding and leaving the trains... There are usually pretty long lines as a result. "
11 May 2023
Anynomous
" Lots of food options. The smoothie place was awesome. Easy to find everything. Would give a better review if the locker rentals were easier to figure out and gave you unlimited access. Amtrack area when you have sleeper cabin or business class is great. I upgraded to sleeper before heading to my destination and was treated like royalty. Got a shower, free snacks and coffee and a place to relax. "
Anynomous
" In my experience, I found every Amtrak member courteous and helpful. Union Station is very clean, and is a pleasant place. The decor during the holiday season was a really nice addition, and the Grand Hall was truly amazing. The entire building itself is huge! So many places to go inside. When I first arrived, it was more like an airport than a train station. Union Station has so many accommodations including a decent lounge to wait in (or sleep in) and vending machines, a food court area and a gift shop/convenience store. "
16 December 2023Anynomous
" The station is nice (even though there are no maps, even on the walls??), but the food court had some hit or miss food - do NOT eat at Robinson's. It made me violently ill on the last time I traveled by train, NOT fun!! I couldn't remember the name of the place but saw it today. The "Cajun" grill owner was funny but the food was pretty bland and what they served me didn't taste like the sample! The Nuts on Clark popcorn is AMAZING, though! Definitely try that one. "
11 November 2023Anynomous
" Beautiful old station, but engine exhaust in the platform area is almost unbearable. Not sure who thought idling trains in an enclosed area would be a good idea. They need to develop a better ventilation system to compensate for this. "
26 September 2023Anynomous
" I so enjoy my time on the train. But today I experienced the Legacy Club. It was so inviting. Because l had 6 hour lay over & it worked out very well for me. The staff in that area were what I expect, the best customer service. To me AMTRAK throughout is the best. "
02 August 2023Anynomous
" I found every Amtrak team member helpful and kind. Some folks may take getting to the point and being brief as cold or abrasive. I feel compassion for these Amtrak team members. They must be efficient, quick, knowledgeable and deal with the full spectrum of society. The officers do a great job of giving us a safe environment. The station is clean. The train crew are safe. I appreciate you all from Amtrak and others who help Amtrak! "
14 June 2023Anynomous
" Organized and clean. I've only experienced kind staff. I docked one star because I take the train often between school and home and I've experienced pretty frequent delays, not with Amtrak but instead with boarding and leaving the trains... There are usually pretty long lines as a result. "
11 May 2023Anynomous
" Lots of food options. The smoothie place was awesome. Easy to find everything. Would give a better review if the locker rentals were easier to figure out and gave you unlimited access. Amtrack area when you have sleeper cabin or business class is great. I upgraded to sleeper before heading to my destination and was treated like royalty. Got a shower, free snacks and coffee and a place to relax. "
09 April 2023