" Hello, I visited this store after ordering online to pick up my order that was confirmed was there the Friday on 02/23/18. Sunday 02/25/18 I walked in and stood at the counter for a solid FIVE minutes before having to walk to the back of the store and ask one of the two young ladies that were unwrapping shoes for assistance. I told the young lady that I was there to pick up an order and she asked me in a rude tone "have you received an email stating that it was there now mind youI to confirm. But hey the young lady is following protocol she got tired of me having to fumble through 987 emails to find a confirmation number so she went to the back and got my shoes that were there..she then commenced to ask me if I wanted a bag or if a box was ok which I thought was the dumbest question ever you always bag your customers items and ask if they need any other assistance. Now my sister was also with me during this visit and found some shoes that we wanted to purchase these young ladies were still in the back we put the shoes on the counter and waited.. I waited so long I took out my phone and the phone read 3:02 it was one young lady "stocking" texting with her back to me and we stood there and literally watched her text the entire time we were standing there.... we weren't checked out until 3:08 which is a long time to me for someone who is supposed to be customer oriented and I was the first in line. Which brings me to my next issue I called customer service filled a formal complaint as was told that they cant guarantee that I would even get a response from anyone I left 2 phone numbers from someone other than a call center team lead representative to hear and solve my complaint. On Tuesday I called the store and asked for the District managers name and JD "or at least that's what he told me his name was" told me it was against the policy to release that information ok so I call your call center "which is fully committed to their patients and resolving issues and the call center representative even got an attitude with me. On Wednesday I called the store back and asked for the manager on duty a "Quentavious or at least that's what he told me his name was" told me that the district managers name was Jill or something to that nature as his tone was low and I thanked him and hung up the phone. Needless to say it is 03/03/18 a FULL week later and NO ONE has called me regarding this issue and that shows a lot of your company and the people you hire. A 6 MINTUTE TEXT MESSAGING CONVERSATION IS MORE IMPORTANT TTHAN TAKING CARE OF YOUR CUSTOMERS!!! I EVEN HAVE PICTURES THAT I will not upload of this young lady with her back turned to the door texting and me just looking like a dummy until she got her point across to whomever she was texting. I called the call center again on FRIDAY AND THEY SAID THE SYSTEM WAS DOWN AND TO CALL BACK IN TWO HOURS AND THERE WAS NOTHING THAT THEY COULD DO. So, from someone who works in customer service a 1 star is 1 too many given that I have tried all avenues to handle this situation and nothing has come of it!!!
I have yet to hear from a general manager or ANY MANAGER FOR THAT MATTER and to make matters worse you send me a measly 5.00 gift card and a very impersonal letter signed by a customer service representative. NOT A MANAGER!!! "
04 April 2023
Anynomous
" I made an order on Cyber Monday with a 50% off the entire store online. I attempted to buy 2 pair of shoes from them only to receive a processing email and nothing further at all. I've tried to contact their support via email and phone. Terrible business and I hope they go out of business. "
Anynomous
" Hello, I visited this store after ordering online to pick up my order that was confirmed was there the Friday on 02/23/18. Sunday 02/25/18 I walked in and stood at the counter for a solid FIVE minutes before having to walk to the back of the store and ask one of the two young ladies that were unwrapping shoes for assistance. I told the young lady that I was there to pick up an order and she asked me in a rude tone "have you received an email stating that it was there now mind youI to confirm. But hey the young lady is following protocol she got tired of me having to fumble through 987 emails to find a confirmation number so she went to the back and got my shoes that were there..she then commenced to ask me if I wanted a bag or if a box was ok which I thought was the dumbest question ever you always bag your customers items and ask if they need any other assistance. Now my sister was also with me during this visit and found some shoes that we wanted to purchase these young ladies were still in the back we put the shoes on the counter and waited.. I waited so long I took out my phone and the phone read 3:02 it was one young lady "stocking" texting with her back to me and we stood there and literally watched her text the entire time we were standing there.... we weren't checked out until 3:08 which is a long time to me for someone who is supposed to be customer oriented and I was the first in line. Which brings me to my next issue I called customer service filled a formal complaint as was told that they cant guarantee that I would even get a response from anyone I left 2 phone numbers from someone other than a call center team lead representative to hear and solve my complaint. On Tuesday I called the store and asked for the District managers name and JD "or at least that's what he told me his name was" told me it was against the policy to release that information ok so I call your call center "which is fully committed to their patients and resolving issues and the call center representative even got an attitude with me. On Wednesday I called the store back and asked for the manager on duty a "Quentavious or at least that's what he told me his name was" told me that the district managers name was Jill or something to that nature as his tone was low and I thanked him and hung up the phone. Needless to say it is 03/03/18 a FULL week later and NO ONE has called me regarding this issue and that shows a lot of your company and the people you hire. A 6 MINTUTE TEXT MESSAGING CONVERSATION IS MORE IMPORTANT TTHAN TAKING CARE OF YOUR CUSTOMERS!!! I EVEN HAVE PICTURES THAT I will not upload of this young lady with her back turned to the door texting and me just looking like a dummy until she got her point across to whomever she was texting. I called the call center again on FRIDAY AND THEY SAID THE SYSTEM WAS DOWN AND TO CALL BACK IN TWO HOURS AND THERE WAS NOTHING THAT THEY COULD DO. So, from someone who works in customer service a 1 star is 1 too many given that I have tried all avenues to handle this situation and nothing has come of it!!!
04 April 2023I have yet to hear from a general manager or ANY MANAGER FOR THAT MATTER and to make matters worse you send me a measly 5.00 gift card and a very impersonal letter signed by a customer service representative. NOT A MANAGER!!! "
Anynomous
" I made an order on Cyber Monday with a 50% off the entire store online. I attempted to buy 2 pair of shoes from them only to receive a processing email and nothing further at all. I've tried to contact their support via email and phone. Terrible business and I hope they go out of business. "
29 November 2023