" We had Eric Stull come out today and he was so prompt , efficient and professional, I highly recommend Horizon to anyone looking for their services. This company treasures theirs customers and they are honest. Eric didn't try to hassle me for money or lie and say I needed this or that fixed . I am 100% happy with the service I got and I promise you will be too.
Lastly We were referred by a family member who just had her water heater replaced , she also recommends the company because after a few days of research Horizon had the best prices on replacing this for her and they came right out , did the job And to her it was like the problem never existed 😊 "
18 December 2023
Anynomous
" I contacted Horizon for a tune-up on my HVAC units prior to winter. We arranged a service date that met my schedule and the technician arrived early within the service window. He was friendly, knowledgeable, and carefully explained all of the tests he was performing and the meaning of the results. Due to his professionalism and thoroughness, I asked for and purchased a service contract with Horizon. Very satisfied. "
10 November 2023
Anynomous
" Great service! Everything from customer service to the service provided at my house was professional and exceptional. Highly recommend! "
20 September 2023
Anynomous
" Had Horizon out last week for the yearly maintenance check on my furnace. The tech was on time, courteous and professional. Horizon has surviced my ac also and I am very happy with them. Will be using them again! "
20 September 2023
Anynomous
" *****See update below-
My husband had identified that the heat was on and working but the blower was not running (we could hear the pump running and warm air barely came out of vents, where it usually blows). The tech tried several solutions before telling us that our programmable thermostat was the cause for our heat not to be working. He offered to put our old thermostat in for us and that that would turn the blower on. He informed us it would cost $270 for him to install it, or we could. He left while my husband was installing it. The blower still is not coming on. (No heat. It's 18 degrees outside.) When I called to ask for the tech to be sent back to our house to try something else, the scheduler called him. The tech said we had declined service. My husband signed paperwork that says he accepted service, not declined. The next available appointment is 24 hours later at a time when I will not be home and the scheduler was not sure wether we'd have to pay the $79 dispatch fee again. Will not use Horizon again.
***UPDATE -- We received a call from Horizon's service manager who apologized to us immediately and promised to refund our dispatch fee to our credit card. Thanks for satisfactory and quick customer service when something went wrong! "
07 January 2023
Anynomous
" tavon came to our home and was thorough in explaining the problem
and was able to clean the condensation and restore our ac efficiently . he took the time to wait and check that all the air was circulating properly throughout the house . we signed immediately for the partner program. basically it was because of the first class service provided by our hvac .
tech thank you horizon and tavon. we will be looking foreward to our fall tune up for winter . 5 star service "
16 August 2023
Anynomous
" I first learned about Horizon last year when I saw a plane flying an advertising banner across the horizon. I looked with binoculars as we live in rural country and saw the name horizon plumbing. Because of the cool advertising and guaranteed service, I thought I would call them the next time I needed service. Well in May of 2015 our sink stopped up royally and horizon came to the rescue, even getting on our roof to clear out the vent pipe. Great professional and clean cut service guy with proper identification and orange booties to keep the house clean. With the yr guarantee I had no worries when just recently the same clog occurred. They came out speedily and fixed the sink very quickly free of charge, apparently just a small issue this time.
I will be looking into the heating and air estimates as well and will update posting.
Highly recommended. "
Anynomous
" We had Eric Stull come out today and he was so prompt , efficient and professional, I highly recommend Horizon to anyone looking for their services. This company treasures theirs customers and they are honest. Eric didn't try to hassle me for money or lie and say I needed this or that fixed . I am 100% happy with the service I got and I promise you will be too.
18 December 2023Lastly We were referred by a family member who just had her water heater replaced , she also recommends the company because after a few days of research Horizon had the best prices on replacing this for her and they came right out , did the job And to her it was like the problem never existed 😊 "
Anynomous
" I contacted Horizon for a tune-up on my HVAC units prior to winter. We arranged a service date that met my schedule and the technician arrived early within the service window. He was friendly, knowledgeable, and carefully explained all of the tests he was performing and the meaning of the results. Due to his professionalism and thoroughness, I asked for and purchased a service contract with Horizon. Very satisfied. "
10 November 2023Anynomous
" Great service! Everything from customer service to the service provided at my house was professional and exceptional. Highly recommend! "
20 September 2023Anynomous
" Had Horizon out last week for the yearly maintenance check on my furnace. The tech was on time, courteous and professional. Horizon has surviced my ac also and I am very happy with them. Will be using them again! "
20 September 2023Anynomous
" *****See update below-
07 January 2023My husband had identified that the heat was on and working but the blower was not running (we could hear the pump running and warm air barely came out of vents, where it usually blows). The tech tried several solutions before telling us that our programmable thermostat was the cause for our heat not to be working. He offered to put our old thermostat in for us and that that would turn the blower on. He informed us it would cost $270 for him to install it, or we could. He left while my husband was installing it. The blower still is not coming on. (No heat. It's 18 degrees outside.) When I called to ask for the tech to be sent back to our house to try something else, the scheduler called him. The tech said we had declined service. My husband signed paperwork that says he accepted service, not declined. The next available appointment is 24 hours later at a time when I will not be home and the scheduler was not sure wether we'd have to pay the $79 dispatch fee again. Will not use Horizon again.
***UPDATE -- We received a call from Horizon's service manager who apologized to us immediately and promised to refund our dispatch fee to our credit card. Thanks for satisfactory and quick customer service when something went wrong! "
Anynomous
" tavon came to our home and was thorough in explaining the problem
16 August 2023and was able to clean the condensation and restore our ac efficiently . he took the time to wait and check that all the air was circulating properly throughout the house . we signed immediately for the partner program. basically it was because of the first class service provided by our hvac .
tech thank you horizon and tavon. we will be looking foreward to our fall tune up for winter . 5 star service "
Anynomous
" I first learned about Horizon last year when I saw a plane flying an advertising banner across the horizon. I looked with binoculars as we live in rural country and saw the name horizon plumbing. Because of the cool advertising and guaranteed service, I thought I would call them the next time I needed service. Well in May of 2015 our sink stopped up royally and horizon came to the rescue, even getting on our roof to clear out the vent pipe. Great professional and clean cut service guy with proper identification and orange booties to keep the house clean. With the yr guarantee I had no worries when just recently the same clog occurred. They came out speedily and fixed the sink very quickly free of charge, apparently just a small issue this time.
11 April 2023I will be looking into the heating and air estimates as well and will update posting.
Highly recommended. "