" We bought a suit tonight and David took care of us. He was friendly polite, professional and helped us save a lot of money by having us obtain a macys card. By doing this he helped us save over $100! He had lots of good suggestions and we left very happy. The store is clean and well organized. "
25 April 2023
Anynomous
" Ask for Annamarie DeGregorio--personal stylist! She will help you select clothing and anything else in the store--it's a free service! "
18 April 2023
Anynomous
" I generally have a wonderful experience at this Macy's, and my most recent visit was not terribly far off.
Although I have moved away, I still come back and shop at this store every other month or so.
The last time I shopped at the FSK Macy's, I somehow managed to tangle myself through the clearance clothing section in my size.... well, I only made it through perhaps a third of the section, and I went home with half of that.
The customer service i received was impeccable, as I require extra assistance... being in a wheelchair. Even with my husband helping wrangle clothing. He also gets my store cards, savings cards, coupons, etc! The mountain of clothing was great, for it gave us time to talk! I always have great conversations about the quality of Macy's clothing, bags, shoes, etc. and how they keep making it easier and easier to use discounts.
I am thankful they keep trying to make all such rewards, discounts, special events, programs, donations and other types of savings available in fewer formats, fewer things to keep track of, less to lose, and from what I hear... they may only need a Macy's card or rewards card in the future.
Only one thing missed in this *very* fruitful and cost-effective visit... I found a security tag on a pair of ankle slacks when removing tags for initial washing.
Unfortunately, the Macy's customer service department I called as the online assistance number could do nothing to help, and suggested I take them back to get the sensor removed...
I was not able to make the 8-hour round trip.
As I did not wish to bother the store to ship them there and back, I came up with a hopeful solution.
.... luckily, I am handy, and was eventually able to remove the security tag myself, (With no visible harm to the garment!)
Back to the store at hand, I truly enjoy shopping in-store at Macy's, and it is one of the few stores I prefer to visit in person vs. shopping online.
Try stopping by, I think it is worthwhile! "
06 December 2023
Anynomous
" I had to give a one star review for the Macy's make up department. Specifically LANCOME . Yesterday my family was shopping there and I introduced my mom to my favorite Lancome mascara. My mom sat near the mirror and had a closed mascara tester in her hand. Out of nowhere the assistant named Rhonda jumped out, she did bend over the counter and ripped out the mascara from my mom's hand. In fact my mom even didn't open the tester! Rhonda stated with the attitude that the mascara tester had to be cleaned. My mom doesn't speak English, she just understood that the assistant lady was very mean and spoke in a loud manner. I had to step in and told Rhonda that she had no right to rip out the mascara from the customer's hand simply based on her personal assumption that my mom will use it without a new tester brush. Rhonda called the manager. She was literally yelling at me that I should teach my mom to use the product...The manager lady was nice and tried to apologize, however Rhonda kept interrupting. When we were leaving the store Rhonda apparently didn't have enough and kept discussing my family with another gentleman who works in another make up section. I think it is absolutely unprofessional to gossip about consumers, moreover it is unacceptable to get physical with customers. At the end we didn't buy anything in Macy's so I took my mom to Sephora at the same mall and the service there was amazing! "
03 September 2023
Anynomous
" It sucked. My Macy's gift card could not be located in their system. When I called the 1-800 number I was hung up on twice. I only went there to use the gift card. Needless to say I will never go back. Is it suprizing that brick and mortar retailers are losing to online retailers? "
17 June 2023
Anynomous
" Usually I'm fairly independent so customer at the cash register is all that matters, and is always been pleasant. Today's experience shopping for men's shoes was so rude that we left. It's a small store but good for picking up Internet orders. "
Anynomous
" We bought a suit tonight and David took care of us. He was friendly polite, professional and helped us save a lot of money by having us obtain a macys card. By doing this he helped us save over $100! He had lots of good suggestions and we left very happy. The store is clean and well organized. "
25 April 2023Anynomous
" Ask for Annamarie DeGregorio--personal stylist! She will help you select clothing and anything else in the store--it's a free service! "
18 April 2023Anynomous
" I generally have a wonderful experience at this Macy's, and my most recent visit was not terribly far off.
06 December 2023Although I have moved away, I still come back and shop at this store every other month or so.
The last time I shopped at the FSK Macy's, I somehow managed to tangle myself through the clearance clothing section in my size.... well, I only made it through perhaps a third of the section, and I went home with half of that.
The customer service i received was impeccable, as I require extra assistance... being in a wheelchair. Even with my husband helping wrangle clothing. He also gets my store cards, savings cards, coupons, etc! The mountain of clothing was great, for it gave us time to talk! I always have great conversations about the quality of Macy's clothing, bags, shoes, etc. and how they keep making it easier and easier to use discounts.
I am thankful they keep trying to make all such rewards, discounts, special events, programs, donations and other types of savings available in fewer formats, fewer things to keep track of, less to lose, and from what I hear... they may only need a Macy's card or rewards card in the future.
Only one thing missed in this *very* fruitful and cost-effective visit... I found a security tag on a pair of ankle slacks when removing tags for initial washing.
Unfortunately, the Macy's customer service department I called as the online assistance number could do nothing to help, and suggested I take them back to get the sensor removed...
I was not able to make the 8-hour round trip.
As I did not wish to bother the store to ship them there and back, I came up with a hopeful solution.
.... luckily, I am handy, and was eventually able to remove the security tag myself, (With no visible harm to the garment!)
Back to the store at hand, I truly enjoy shopping in-store at Macy's, and it is one of the few stores I prefer to visit in person vs. shopping online.
Try stopping by, I think it is worthwhile! "
Anynomous
" I had to give a one star review for the Macy's make up department. Specifically LANCOME . Yesterday my family was shopping there and I introduced my mom to my favorite Lancome mascara. My mom sat near the mirror and had a closed mascara tester in her hand. Out of nowhere the assistant named Rhonda jumped out, she did bend over the counter and ripped out the mascara from my mom's hand. In fact my mom even didn't open the tester! Rhonda stated with the attitude that the mascara tester had to be cleaned. My mom doesn't speak English, she just understood that the assistant lady was very mean and spoke in a loud manner. I had to step in and told Rhonda that she had no right to rip out the mascara from the customer's hand simply based on her personal assumption that my mom will use it without a new tester brush. Rhonda called the manager. She was literally yelling at me that I should teach my mom to use the product...The manager lady was nice and tried to apologize, however Rhonda kept interrupting. When we were leaving the store Rhonda apparently didn't have enough and kept discussing my family with another gentleman who works in another make up section. I think it is absolutely unprofessional to gossip about consumers, moreover it is unacceptable to get physical with customers. At the end we didn't buy anything in Macy's so I took my mom to Sephora at the same mall and the service there was amazing! "
03 September 2023Anynomous
" It sucked. My Macy's gift card could not be located in their system. When I called the 1-800 number I was hung up on twice. I only went there to use the gift card. Needless to say I will never go back. Is it suprizing that brick and mortar retailers are losing to online retailers? "
17 June 2023Anynomous
" Usually I'm fairly independent so customer at the cash register is all that matters, and is always been pleasant. Today's experience shopping for men's shoes was so rude that we left. It's a small store but good for picking up Internet orders. "
20 February 2023