" Over priced. Same stuff at walmart and amazon for half the price.
Returns policy is trash. Won't gaurantee or stand behind their products with a reasonable returns policy.
Asked what their price was for getting brakes tightened (easy DIY i just dont have time to do it myself) and they were rude to me in response. Not going back. "
18 December 2023
Anynomous
" Took my bike in to have a flat fixed and for a tune-up. Both times the entire service staff was very helpful and accommodating. Pat and Ben were both outstanding! Definitely recommend this location! "
16 October 2023
Anynomous
" Friendly and knowledgeable staff, and best of all, they do not nickle and dime you. If I had a business, I would love to have employees like Justin. He is the epitome of excellent customer service. Keep up the good work. I highly recommend them. Thank you, Justin! "
16 July 2023
Anynomous
" Had a horrible experience.
Don't take your kid with you because the salesmen know that you can't say what you like in front of them.
I thought I needed a repair but before i said anything, the guy says, this bike is old you shouldn't spend money on it. It is a nice old Trek mountain bike. Old but in good shape.
He discussed the issue with the rear wheel with the saleman but was very condescending to me in front of my son. Tried to sell me more but finally was ready to just sell me the wheel.
Before we leave, i mentioned that the fork is out of alignment and would like them to fix it. At that point he lost his mind. He began to say that the bike is junk and that he would not touch it. He even refused to sell me the wheel because the bike is too dangerous to ride. A friend of his, slightly older, was next to us. Felt sorry and said, well you can ride it on the sidewalks.
I asked, can't you fix it. He said no. His friend agreed. I was horrified but could not say anything because my son was with me. There are tools for this job. It is a steel fork. Steel is adjustable.
I told them that we would come back the next day to look at a new bike.
As i was leaving, the same young salesmen followed us to lock the doors and we able to see us get in the car. His last words were: "You can buy a bike with the price of one wheel on that car."
I still cringe when i think of the experience of that day.
The next day I took my son's bike to another place in old Ellicott City and without hesitation they fixed the fork. As I mentioned, there is a special tool for aligning forks.
And as to the rear wheel, my diagnosis was completely wrong. It turns out one of the chain links was jammed. The Race Pace guys totally missed that.
I can thank the Race Pace salesman for one thing, he taught my son not to trust salesmen. "
01 May 2023
Anynomous
" This is the only place I will purchase bicycles! Amazing staff, extremely friendly! Hell if you ask routes most of them will offer to include you in future rides! You cant beat this, thanks race pace! "
31 March 2023
Anynomous
" The staff is amazing! So friendly and knowledgeable. You should definitely go there if you're looking to get an awesome bike from good people "
23 July 2023
Anynomous
" Knowledge and service are second to none. These guys know their stuff and will help with any situation happily. The only shop I will take my bike to. "
Anynomous
" Over priced. Same stuff at walmart and amazon for half the price.
18 December 2023Returns policy is trash. Won't gaurantee or stand behind their products with a reasonable returns policy.
Asked what their price was for getting brakes tightened (easy DIY i just dont have time to do it myself) and they were rude to me in response. Not going back. "
Anynomous
" Took my bike in to have a flat fixed and for a tune-up. Both times the entire service staff was very helpful and accommodating. Pat and Ben were both outstanding! Definitely recommend this location! "
16 October 2023Anynomous
" Friendly and knowledgeable staff, and best of all, they do not nickle and dime you. If I had a business, I would love to have employees like Justin. He is the epitome of excellent customer service. Keep up the good work. I highly recommend them. Thank you, Justin! "
16 July 2023Anynomous
" Had a horrible experience.
01 May 2023Don't take your kid with you because the salesmen know that you can't say what you like in front of them.
I thought I needed a repair but before i said anything, the guy says, this bike is old you shouldn't spend money on it. It is a nice old Trek mountain bike. Old but in good shape.
He discussed the issue with the rear wheel with the saleman but was very condescending to me in front of my son. Tried to sell me more but finally was ready to just sell me the wheel.
Before we leave, i mentioned that the fork is out of alignment and would like them to fix it. At that point he lost his mind. He began to say that the bike is junk and that he would not touch it. He even refused to sell me the wheel because the bike is too dangerous to ride. A friend of his, slightly older, was next to us. Felt sorry and said, well you can ride it on the sidewalks.
I asked, can't you fix it. He said no. His friend agreed. I was horrified but could not say anything because my son was with me. There are tools for this job. It is a steel fork. Steel is adjustable.
I told them that we would come back the next day to look at a new bike.
As i was leaving, the same young salesmen followed us to lock the doors and we able to see us get in the car. His last words were: "You can buy a bike with the price of one wheel on that car."
I still cringe when i think of the experience of that day.
The next day I took my son's bike to another place in old Ellicott City and without hesitation they fixed the fork. As I mentioned, there is a special tool for aligning forks.
And as to the rear wheel, my diagnosis was completely wrong. It turns out one of the chain links was jammed. The Race Pace guys totally missed that.
I can thank the Race Pace salesman for one thing, he taught my son not to trust salesmen. "
Anynomous
" This is the only place I will purchase bicycles! Amazing staff, extremely friendly! Hell if you ask routes most of them will offer to include you in future rides! You cant beat this, thanks race pace! "
31 March 2023Anynomous
" The staff is amazing! So friendly and knowledgeable. You should definitely go there if you're looking to get an awesome bike from good people "
23 July 2023Anynomous
" Knowledge and service are second to none. These guys know their stuff and will help with any situation happily. The only shop I will take my bike to. "
08 May 2023