" Station is sufficient for traveling and catching a train, but lacks in anything else like modern comforts. "
12 December 2023
Anynomous
" Rail station the houses Amtrak, Boston commuter rail and buses. There is a retail level with a small set of stores, which is convienient on the ride home. Easy to walk to businesses and hotels.
The bad is there is NO Amtrak customer service and the place is overrun with pigeons and trash.
The Amtrak waiting area is small and dated. "
26 July 2023
Anynomous
" Took the train from NYC to Boston as part of a business trip. This was my first time on Amtrak and it was great! Purchasing a ticket and boarding the train was very simple. The price was reasonable for the length of the journey. There were plenty of spacious seats available, I plugged in to charge my devices and had plenty of room to take care of work on my laptop. A beautiful journey from NYC, through southern CT and Rhode Island up into Massachusetts. Very good experience! "
17 June 2023
Anynomous
" On our first trip to Boston via Amtrak from DC, my wife and decided to exit at Back Bay Station so that we could take the Orange Line to North Station without changing subway lines and then take the Lowell Line from North Station to Woburn/Anderson Station. Because of the time saved on the Orange Line, we made up the time that we had lost on the Amtrak that was running about 40 min late. We were also able to buy Charlie Tickets at Back Bay and Commuter Rail Tickets at North Station. People recognized that we were sort of "lost" and gave us help. All big city rail stations offer challenges. However, we had a great experience at Back Bay and would highly recommend it to out-of-town travelers. "
20 May 2023
Anynomous
" THIS TRAIN STATION IS DANGEROUS! Unmonitored and the security staff is barely better than just any other person in that station because they DID NOT do anything immediately I was assaulted in the train station! It took us 45min to get them to call the police to find the man. So in the end he was proven not guilty! Thanks Back Bay. MAJOR THUMBS DOWN! "
Anynomous
" Station is sufficient for traveling and catching a train, but lacks in anything else like modern comforts. "
12 December 2023Anynomous
" Rail station the houses Amtrak, Boston commuter rail and buses. There is a retail level with a small set of stores, which is convienient on the ride home. Easy to walk to businesses and hotels.
26 July 2023The bad is there is NO Amtrak customer service and the place is overrun with pigeons and trash.
The Amtrak waiting area is small and dated. "
Anynomous
" Took the train from NYC to Boston as part of a business trip. This was my first time on Amtrak and it was great! Purchasing a ticket and boarding the train was very simple. The price was reasonable for the length of the journey. There were plenty of spacious seats available, I plugged in to charge my devices and had plenty of room to take care of work on my laptop. A beautiful journey from NYC, through southern CT and Rhode Island up into Massachusetts. Very good experience! "
17 June 2023Anynomous
" On our first trip to Boston via Amtrak from DC, my wife and decided to exit at Back Bay Station so that we could take the Orange Line to North Station without changing subway lines and then take the Lowell Line from North Station to Woburn/Anderson Station. Because of the time saved on the Orange Line, we made up the time that we had lost on the Amtrak that was running about 40 min late. We were also able to buy Charlie Tickets at Back Bay and Commuter Rail Tickets at North Station. People recognized that we were sort of "lost" and gave us help. All big city rail stations offer challenges. However, we had a great experience at Back Bay and would highly recommend it to out-of-town travelers. "
20 May 2023Anynomous
" THIS TRAIN STATION IS DANGEROUS! Unmonitored and the security staff is barely better than just any other person in that station because they DID NOT do anything immediately I was assaulted in the train station! It took us 45min to get them to call the police to find the man. So in the end he was proven not guilty! Thanks Back Bay. MAJOR THUMBS DOWN! "
05 May 2023