" I see Krishna Schmidt and I have now for a year and a bit - she came highly recommended to me. I absolutely love seeing Krishna and even though going to the office requires driving down 435, which is possibly the worst highway in the area, I do it because she is fantastic. She listens to everything that you have to say, she is responsive, she has recommendations and definitely takes the approach to dermatology and medicine that I like to see in a doctor. I can't speak to the other PA or the two doctors in the office, but Krishna is amazing and I'd recommend her to anyone looking for a dermatologist! "
07 February 2023
Anynomous
" Not happy with this office at all, went in for an appointment with the P.A. and he stated that I had a treatable nail condition and wrote me a prescription for Genadur. I called the office to ask for another option due the script not being covered by my insurance and costing $480 for a few ounces. Long story short his nurse or assistant called and said, “...the Genadur is the only treatment for nail detachment and he has nothing else to recommend...” Really? I’ve called several other dermatology offices and have found that he information I was given was totally false and that these offices get kick back from the pharmaceutical companies to push these types of prescriptions! Not cool! "
11 January 2023
Anynomous
" First, let me say that the doctor I saw was amazing. Her bedside manner was so kind and she was so gentle. She deserves 10 stars.
But, for office staff there, they are atrocious. First, the woman who wrote my time down for my suture removal, wrote the time down wrong on my appointment card. So, when I left work early to drive all the way there on a Friday...they were closed. Then, I had to wait to Monday to call about the mistake ON THEIR PART. The first rude person was Jennifer. When I tried to explain about my missed appointment, she was confused, because she was calling about the $50 co-pay that was not paid. Not paid? I made specific instructions with the woman taking down my information to run the card on 9/29. Today is the 10th of the NEXT MONTH and she wanted to know why the card was declined. Because I am on a very tight budget and thought the money was taken out on the 29th like the notes said in my file. This angered the woman and she became very snippy and rude. So, I mirrored back to her, her own tone. Those kind of people hate when you do that! What kind of people is that? The kind of people when the mistake is on their end...they get defensive and get an attitude with you. You all know that type!
So then I was connected to rude woman #2, named Sue. When I attempted to explain again, she got just as rude. She told me that the issue must be that I didn't write in down correctly in my ledger. ARE YOU FRICKEN KIDDING ME?????? LEDGER?????? GET THIS ANCIENT DINOSAUR OUT OF THAT OFFICE AND IN TO RETIREMENT. Then, she made her last error. She called me Mrs. Now, I do not have a problem with marriage. I do not have a problem with divorce. I dont really care one way or the other. What I do have a problem with is that you have your patients spend how much time filling out countless forms for your office and they cannot even get my name correct? I checked the box correctly. That woman is old, outdated, ancient, and is going to offend someone else besides me. So I asked for a manager, or someone higher than her. Sue told me that there is no one higher than her. I said so you own Dermatologist Specialists? This crazy woman said yep I do!
Are you kidding me? I have no problem in paying. That is not the issue. The issue is when the office did not run my card on the date we had agreed upon but decided to run it almost 2 weeks later...that is a problem. Then, when I tried to explain to the office why the issue occurred, they did not care. They were rude and did not want to hear about the issue with the mistake in my follow up appointment time, or the mistake in not running my card on a pre-agreed day, or that I still have stiches in me. They would just cut me off and say "when do you want us to run the card?"
I give every body a fair try but come on. In order to get to a great doctor I have to go through these idiots who make mistake after mistake and then don't even want to hear anything I have to say? Looks like I will be cutting and removing my own stitches now. Thanks Dermatology Specialists owned by Sue. I will make sure that this review gets spread all over that crazy thing we call the internet. "
09 October 2023
Anynomous
" Great staff but horrible telephone system. Tried calling several times to reschedule my appointment due to the weather. System was horrible and frustrated me to the point where my skin broke out in rashes. "
21 August 2023
Anynomous
" Just called to reschedule an appointment. I have been seeing Dr. Rupp for a number of years and just love him and his nurses! However, the woman who answered my call today seemed to be having a bad day! She seemed annoyed with any question I asked. Not very good customer service skills! Either the workplace is not conducive to good morale or she was just having a bad day, which should not be taken out on patients if that's the case! Shape up or you will lose patients! "
Anynomous
" I see Krishna Schmidt and I have now for a year and a bit - she came highly recommended to me. I absolutely love seeing Krishna and even though going to the office requires driving down 435, which is possibly the worst highway in the area, I do it because she is fantastic. She listens to everything that you have to say, she is responsive, she has recommendations and definitely takes the approach to dermatology and medicine that I like to see in a doctor. I can't speak to the other PA or the two doctors in the office, but Krishna is amazing and I'd recommend her to anyone looking for a dermatologist! "
07 February 2023Anynomous
" Not happy with this office at all, went in for an appointment with the P.A. and he stated that I had a treatable nail condition and wrote me a prescription for Genadur. I called the office to ask for another option due the script not being covered by my insurance and costing $480 for a few ounces. Long story short his nurse or assistant called and said, “...the Genadur is the only treatment for nail detachment and he has nothing else to recommend...” Really? I’ve called several other dermatology offices and have found that he information I was given was totally false and that these offices get kick back from the pharmaceutical companies to push these types of prescriptions! Not cool! "
11 January 2023Anynomous
" First, let me say that the doctor I saw was amazing. Her bedside manner was so kind and she was so gentle. She deserves 10 stars.
09 October 2023But, for office staff there, they are atrocious. First, the woman who wrote my time down for my suture removal, wrote the time down wrong on my appointment card. So, when I left work early to drive all the way there on a Friday...they were closed. Then, I had to wait to Monday to call about the mistake ON THEIR PART. The first rude person was Jennifer. When I tried to explain about my missed appointment, she was confused, because she was calling about the $50 co-pay that was not paid. Not paid? I made specific instructions with the woman taking down my information to run the card on 9/29. Today is the 10th of the NEXT MONTH and she wanted to know why the card was declined. Because I am on a very tight budget and thought the money was taken out on the 29th like the notes said in my file. This angered the woman and she became very snippy and rude. So, I mirrored back to her, her own tone. Those kind of people hate when you do that! What kind of people is that? The kind of people when the mistake is on their end...they get defensive and get an attitude with you. You all know that type!
So then I was connected to rude woman #2, named Sue. When I attempted to explain again, she got just as rude. She told me that the issue must be that I didn't write in down correctly in my ledger. ARE YOU FRICKEN KIDDING ME?????? LEDGER?????? GET THIS ANCIENT DINOSAUR OUT OF THAT OFFICE AND IN TO RETIREMENT. Then, she made her last error. She called me Mrs. Now, I do not have a problem with marriage. I do not have a problem with divorce. I dont really care one way or the other. What I do have a problem with is that you have your patients spend how much time filling out countless forms for your office and they cannot even get my name correct? I checked the box correctly. That woman is old, outdated, ancient, and is going to offend someone else besides me. So I asked for a manager, or someone higher than her. Sue told me that there is no one higher than her. I said so you own Dermatologist Specialists? This crazy woman said yep I do!
Are you kidding me? I have no problem in paying. That is not the issue. The issue is when the office did not run my card on the date we had agreed upon but decided to run it almost 2 weeks later...that is a problem. Then, when I tried to explain to the office why the issue occurred, they did not care. They were rude and did not want to hear about the issue with the mistake in my follow up appointment time, or the mistake in not running my card on a pre-agreed day, or that I still have stiches in me. They would just cut me off and say "when do you want us to run the card?"
I give every body a fair try but come on. In order to get to a great doctor I have to go through these idiots who make mistake after mistake and then don't even want to hear anything I have to say? Looks like I will be cutting and removing my own stitches now. Thanks Dermatology Specialists owned by Sue. I will make sure that this review gets spread all over that crazy thing we call the internet. "
Anynomous
" Great staff but horrible telephone system. Tried calling several times to reschedule my appointment due to the weather. System was horrible and frustrated me to the point where my skin broke out in rashes. "
21 August 2023Anynomous
" Just called to reschedule an appointment. I have been seeing Dr. Rupp for a number of years and just love him and his nurses! However, the woman who answered my call today seemed to be having a bad day! She seemed annoyed with any question I asked. Not very good customer service skills! Either the workplace is not conducive to good morale or she was just having a bad day, which should not be taken out on patients if that's the case! Shape up or you will lose patients! "
26 July 2023