" I've had both good and bad experiences at this shop and my overall sentiment is that they're alright. It's really a shame because the store is so close to my house and the actual store itself is very nice.
The good: Some of the staff are very friendly and helpful. One time I had to get some new shifter housing and cables for my MTB. A younger guy was there and got me squared away with housing cut from bulk, ferrules, and a shifter cable in 5 minutes. Another positive experience I had was with my headset clicking. The tech immediately diagnosed a cracked head set cap and installed a new one. Both of these guys were amazing to deal with, no problems at all.
The bad: One older staff member is very rude and alienating to the customers. I had called in to purchase a new tire and was told on the phone it would be $52.99. The guy on the phone even said they'd mount it for free. A few days later I go to pick up the tire and have my wheel trued at the same time. This older staff member rings me up for $63, $10 more than the agreed upon price on the phone. When I challenged him on the price he immediately caved and gave me the $52.99, however, he said that he wouldn't mount the tire for free anymore. When I said I would take care of it myself, he gave me a look of disgust and walked away from me in a huff. I would have normally just left, but I also wanted to get my wheel trued. This staff member ignored me and went to sell another customer a new bike. Eventually he finished and realized that I was still there. He took my wheel and loudly whispered to a co worker about how “we got a cheap one here”. Ultimately, he tried truing the wheel, but either did not know what he was doing or didn't want to do a good job because the wheel was still wobbling as bad as when I brought it in. Not a good service at all, if they can't true wheels, how can they do other services?
TL;DR: I’ve had good experiences with the younger guys. They are also cool to talk to about biking and have a passion for the sport. The older staff member I dealt with took it personal when I rightfully called him out on an overpriced item we had previously agreed upon. I would not trust the service at this shop because the wheel true I got is worse than what I could get mounting the wheel to my frame and spinning it. I will not buy a new bike from this place or use its services ever again. I give it 2 stars because some of the guys are cool.
Update as of 10/1/17: I took my bike to Jungle Habitat and a nipple on my rear wheel snapped (3 easy rides before at 6 mile) . Usually this is caused by some wheel tension problems. My wheel was slightly wobbly when I brought it in so I wouldn't expect the tension to be very inconsistent in the spokes after the service. With that said, I can't blame the shop definitively for this, but the wheel worked perfectly for 3 years straight from trail riding to downhill runs before this. "
01 October 2023
Anynomous
" Always perfect. I've read the last review and don't know the person or their experience. I can however say that it's just not the one I have or have ever had at Halters. We've purchased 7 bikes from the store now and always have been treated with courtesy, friendliness and respect. They've service all my bikes (even one I didn't buy there - though it was not a Department Store Bike). They're a local bike store, a local business who have a right to choose what they can safely and effectively work on. They've always kept my and my childrens safety and enjoyment at the top of their priority list. "
04 July 2023
Anynomous
" Went in to talk to Jay at Halter's about a new bike after having back surgery. Had a particular bike in mind when I got to the shop, however they stopped dealing with the particular brand I was looking at. Jay made a suggestion of another company that I had not considered. At first I wasn't interested, but he insisted I at least take it for a test ride...and I am glad he did! Bike rode great! Then came the discussion of fit...being a long time cyclist I felt that I could handle this myself. But after consideration of my back surgery I decided to let Jay take a shot at my setup. Long story short, Jay got me into a better position on the bike than I would have thought possible after my surgery.
Overall have to say that my purchase/fit experience exceeded my expectations! The added plus to me is that Halter's is also deeply involved in advocacy work for the cycling community. As a result I will continue to drive the hour and a half from my home to shop at Halter's!
Thanks to everyone at the shop! "
14 June 2023
Anynomous
" The best shop in the state. Passionate staff that bleed bikes and makes the bike community a better place. "
28 November 2023
Anynomous
" I was visiting from out of state and got a flat while riding the D & R Canal. The folks at Halter's Cycle took me right in, and I was back on the trail in a matter of minutes! Great service, friendly staff, and great prices. I highly recommend this establishment for your biking needs. "
24 September 2023
Anynomous
" I recently went to Halters Cycles and was interested in looking at, and comparing, a few bikes. The staff and the owner, Jay, spent a great deal of time with me answering all of my questions and helping me find the bike that was right for me. They were REALLY patient and extremely helpful. They made many adjustments and alteration to the bike to make it perfect for me. For example, we probably tried about 5-6 different seats until I found one that worked. You really cannot ask for anything more. If you are looking for a bike, parts or service, I would highly recommend visiting Halters. They did me right!!!. "
Anynomous
" I've had both good and bad experiences at this shop and my overall sentiment is that they're alright. It's really a shame because the store is so close to my house and the actual store itself is very nice.
01 October 2023The good: Some of the staff are very friendly and helpful. One time I had to get some new shifter housing and cables for my MTB. A younger guy was there and got me squared away with housing cut from bulk, ferrules, and a shifter cable in 5 minutes. Another positive experience I had was with my headset clicking. The tech immediately diagnosed a cracked head set cap and installed a new one. Both of these guys were amazing to deal with, no problems at all.
The bad: One older staff member is very rude and alienating to the customers. I had called in to purchase a new tire and was told on the phone it would be $52.99. The guy on the phone even said they'd mount it for free. A few days later I go to pick up the tire and have my wheel trued at the same time. This older staff member rings me up for $63, $10 more than the agreed upon price on the phone. When I challenged him on the price he immediately caved and gave me the $52.99, however, he said that he wouldn't mount the tire for free anymore. When I said I would take care of it myself, he gave me a look of disgust and walked away from me in a huff. I would have normally just left, but I also wanted to get my wheel trued. This staff member ignored me and went to sell another customer a new bike. Eventually he finished and realized that I was still there. He took my wheel and loudly whispered to a co worker about how “we got a cheap one here”. Ultimately, he tried truing the wheel, but either did not know what he was doing or didn't want to do a good job because the wheel was still wobbling as bad as when I brought it in. Not a good service at all, if they can't true wheels, how can they do other services?
TL;DR: I’ve had good experiences with the younger guys. They are also cool to talk to about biking and have a passion for the sport. The older staff member I dealt with took it personal when I rightfully called him out on an overpriced item we had previously agreed upon. I would not trust the service at this shop because the wheel true I got is worse than what I could get mounting the wheel to my frame and spinning it. I will not buy a new bike from this place or use its services ever again. I give it 2 stars because some of the guys are cool.
Update as of 10/1/17: I took my bike to Jungle Habitat and a nipple on my rear wheel snapped (3 easy rides before at 6 mile) . Usually this is caused by some wheel tension problems. My wheel was slightly wobbly when I brought it in so I wouldn't expect the tension to be very inconsistent in the spokes after the service. With that said, I can't blame the shop definitively for this, but the wheel worked perfectly for 3 years straight from trail riding to downhill runs before this. "
Anynomous
" Always perfect. I've read the last review and don't know the person or their experience. I can however say that it's just not the one I have or have ever had at Halters. We've purchased 7 bikes from the store now and always have been treated with courtesy, friendliness and respect. They've service all my bikes (even one I didn't buy there - though it was not a Department Store Bike). They're a local bike store, a local business who have a right to choose what they can safely and effectively work on. They've always kept my and my childrens safety and enjoyment at the top of their priority list. "
04 July 2023Anynomous
" Went in to talk to Jay at Halter's about a new bike after having back surgery. Had a particular bike in mind when I got to the shop, however they stopped dealing with the particular brand I was looking at. Jay made a suggestion of another company that I had not considered. At first I wasn't interested, but he insisted I at least take it for a test ride...and I am glad he did! Bike rode great! Then came the discussion of fit...being a long time cyclist I felt that I could handle this myself. But after consideration of my back surgery I decided to let Jay take a shot at my setup. Long story short, Jay got me into a better position on the bike than I would have thought possible after my surgery.
14 June 2023Overall have to say that my purchase/fit experience exceeded my expectations! The added plus to me is that Halter's is also deeply involved in advocacy work for the cycling community. As a result I will continue to drive the hour and a half from my home to shop at Halter's!
Thanks to everyone at the shop! "
Anynomous
" The best shop in the state. Passionate staff that bleed bikes and makes the bike community a better place. "
28 November 2023Anynomous
" I was visiting from out of state and got a flat while riding the D & R Canal. The folks at Halter's Cycle took me right in, and I was back on the trail in a matter of minutes! Great service, friendly staff, and great prices. I highly recommend this establishment for your biking needs. "
24 September 2023Anynomous
" I recently went to Halters Cycles and was interested in looking at, and comparing, a few bikes. The staff and the owner, Jay, spent a great deal of time with me answering all of my questions and helping me find the bike that was right for me. They were REALLY patient and extremely helpful. They made many adjustments and alteration to the bike to make it perfect for me. For example, we probably tried about 5-6 different seats until I found one that worked. You really cannot ask for anything more. If you are looking for a bike, parts or service, I would highly recommend visiting Halters. They did me right!!!. "
09 June 2023