" We’ve used Kook and Son exclusively over close to 15 years in multiple residences because of their professionalism, promptness and the quality of their work. The technicians are also trained in current equipment (tankless water heaters, high efficiency furnaces, etc)
In our most recent engagement our tankless hot water heater developed a leak overnight. I called Kook around 9 am and they were able to get someone there that morning even though the techs were already at another job (great in and of itself!). The technician then worked with the manufacturer to troubleshoot and determined that the unit needed to be replaced and was under warranty.
This is where Kook really shined: the manufacturer needed to review pictures of the unit, where the leak was, etc. before approving the claim and allowing us to get a replacement unit so there was no way to schedule an appointment with Kook since we didn’t know specifically when we’d get that info from the manufacturer. Kook worked with us over the two days it took getting the manufacturer the info they needed and made technicians available the minute I was emailed the return authorization. They arrived within a couple of hours with the replacement unit (again, without a previously made appointment), replaced the defective unit and had hot water up and running again in a few hours. Howard Kook, the owner, also called me personally several times to let me know they were on the case, working with their staffing to ensure someone would be available when needed, etc. since he understood that being without hot water, even briefly, is a big problem and he didn’t want us to worry that we weren’t being attended to in the background even as we waited for the return authorization to take the next step.
We have and continue to give Kook and Son our highest recommendation. "
03 December 2023
Anynomous
" Fantastic experience with Kook & Son! Howard Kook visited my place personally to assess a broken water heater and within half an hour his crew showed up with a replacement and installed it. Anthony and Akash were a crack team, expertly re-piping the system to accommodate the new water heater, circulator, and mixing valve.
Equally important to me though, as a single mom with a 7th grade son, having total strangers inside my apartment often makes me a little nervous- especially total male strangers. The two plumbers Mr. Kook sent, Akash and Anthony, were both dreams! I instantly felt that I was in good hands and, moreover, I felt safe.
This may mean nothing to some reading this review, but I've had other encounters with men technicians who would make offhand remarks, let a hand stray, etc... all of which I would deflect. As some readers may relate to, this is not fun.
Having Anthony and Akash on the job, however, was fun. Anthony was easy-going, relaxed, personable, put me at ease, and was very funny. Akash was a perfect sidekick, the classic steady mellow dude. What a terrific team!
PS. And they didn't make or leave a mess! "
20 September 2023
Anynomous
" I have worked with Kook and Sons for about 5 years now. They are a cut above the rest. Howard and his crew did a superb job of diagnosing the cause of a leak in my second floor bathroom. Other plumbers were never able to diagnose the problem which was identified correctly by Howard as being caused by a faulty floor pan, which was installed by another plumber 10 years earlier, to fix the problem necessitated a complete shower renovation with a new floor pan.
The guys came did the demo work neatly and even saved some of the old tiles to repair another area in the Bathroom. My new shower looks fantastic and no more leaks, for the first time in years!
Howard is a true gentleman who knows his craft, his people are excellent, his pricing is reasonable, and the workmanship is great.
I have since called on Kook and Sons for many more projects from sink repairs, to heating malfunctions. Kook and Son's should be your first call every time.
I have been living in Jersey City for 24 years and I have used many other plumbers before Kook and Son, to say Howard's company is one of the best plumbing contractors in Jersey City is exemplified by the fact that they have been in business for decades, they are professional, and prompt, and once they have fixed a problem it stays fixed.
Plumbing may not be glamorous but when you have no heat, or leaking pipes you come to appreciate the value that Kook and Son's brings. "
10 June 2023
Anynomous
" CROOK and Son should be the name of this company. They are way high priced and provide the most expensive fix possible. Moreover, I consistantly had problems with the work they have completed which Howard has a book of excuses why it is not their fault, and they are not responsible.
DO NOT USE THEM. They should be lower then 1 star. "
Anynomous
" We’ve used Kook and Son exclusively over close to 15 years in multiple residences because of their professionalism, promptness and the quality of their work. The technicians are also trained in current equipment (tankless water heaters, high efficiency furnaces, etc)
03 December 2023In our most recent engagement our tankless hot water heater developed a leak overnight. I called Kook around 9 am and they were able to get someone there that morning even though the techs were already at another job (great in and of itself!). The technician then worked with the manufacturer to troubleshoot and determined that the unit needed to be replaced and was under warranty.
This is where Kook really shined: the manufacturer needed to review pictures of the unit, where the leak was, etc. before approving the claim and allowing us to get a replacement unit so there was no way to schedule an appointment with Kook since we didn’t know specifically when we’d get that info from the manufacturer. Kook worked with us over the two days it took getting the manufacturer the info they needed and made technicians available the minute I was emailed the return authorization. They arrived within a couple of hours with the replacement unit (again, without a previously made appointment), replaced the defective unit and had hot water up and running again in a few hours. Howard Kook, the owner, also called me personally several times to let me know they were on the case, working with their staffing to ensure someone would be available when needed, etc. since he understood that being without hot water, even briefly, is a big problem and he didn’t want us to worry that we weren’t being attended to in the background even as we waited for the return authorization to take the next step.
We have and continue to give Kook and Son our highest recommendation. "
Anynomous
" Fantastic experience with Kook & Son! Howard Kook visited my place personally to assess a broken water heater and within half an hour his crew showed up with a replacement and installed it. Anthony and Akash were a crack team, expertly re-piping the system to accommodate the new water heater, circulator, and mixing valve.
20 September 2023Equally important to me though, as a single mom with a 7th grade son, having total strangers inside my apartment often makes me a little nervous- especially total male strangers. The two plumbers Mr. Kook sent, Akash and Anthony, were both dreams! I instantly felt that I was in good hands and, moreover, I felt safe.
This may mean nothing to some reading this review, but I've had other encounters with men technicians who would make offhand remarks, let a hand stray, etc... all of which I would deflect. As some readers may relate to, this is not fun.
Having Anthony and Akash on the job, however, was fun. Anthony was easy-going, relaxed, personable, put me at ease, and was very funny. Akash was a perfect sidekick, the classic steady mellow dude. What a terrific team!
PS. And they didn't make or leave a mess! "
Anynomous
" I have worked with Kook and Sons for about 5 years now. They are a cut above the rest. Howard and his crew did a superb job of diagnosing the cause of a leak in my second floor bathroom. Other plumbers were never able to diagnose the problem which was identified correctly by Howard as being caused by a faulty floor pan, which was installed by another plumber 10 years earlier, to fix the problem necessitated a complete shower renovation with a new floor pan.
10 June 2023The guys came did the demo work neatly and even saved some of the old tiles to repair another area in the Bathroom. My new shower looks fantastic and no more leaks, for the first time in years!
Howard is a true gentleman who knows his craft, his people are excellent, his pricing is reasonable, and the workmanship is great.
I have since called on Kook and Sons for many more projects from sink repairs, to heating malfunctions. Kook and Son's should be your first call every time.
I have been living in Jersey City for 24 years and I have used many other plumbers before Kook and Son, to say Howard's company is one of the best plumbing contractors in Jersey City is exemplified by the fact that they have been in business for decades, they are professional, and prompt, and once they have fixed a problem it stays fixed.
Plumbing may not be glamorous but when you have no heat, or leaking pipes you come to appreciate the value that Kook and Son's brings. "
Anynomous
" CROOK and Son should be the name of this company. They are way high priced and provide the most expensive fix possible. Moreover, I consistantly had problems with the work they have completed which Howard has a book of excuses why it is not their fault, and they are not responsible.
09 September 2023DO NOT USE THEM. They should be lower then 1 star. "