" The staff at Arroway are the best, totally professional, meticulous, careful and friendly. They are all these things, but much more, because they know what they are doing. The men behind the scenes doing all the actual checks and repairs are terrific. They know what the are doing, too! I stick with Chevy as my vehicle (I am on my third car) because of the Mount Kisco service department. As long as I am in the area, I won't go anywhere else.
I miss Joe but am glad he is enjoying his retirement. Gavin is the best! And I know Dennis will become a great friend, too.
Thank you for all the years of taking good care of me.
Kaethe Bierbach "
31 October 2023
Anynomous
" Excellent service. Gavin is always a pleasure to deal with. The fair and convenient service I've experienced at Arroway is definitely a factor when it's time to select a dealer for a new car acquisition. "
15 September 2023
Anynomous
" Bought a Chevy Volt - great car. The buying experience was very good - what it should be. No undo pressure, no bouncing around from person to person, no attempt for needless upselling, and no wasting your time. when compared with other dealer experiences they easily earn 5 stars - many be 50. "
29 June 2023
Anynomous
" Very disappointed. Went in on a Tuesday two weeks ago mid day with my husband and young son. Needed more room than our current X5 or former ML350 and were ready to close on a deal on an escalade or suburban since our lease was up in a matter of weeks. No one greeted us. Had to ask the receptionist who did not appear to have any interest in us for help. She asked one salesman to help us he shooed her off, she told us to wait someone finally came. Long story short he gave us no actual details on the vehicles even when pressed to distinguish between the suburban and escalade he told us to "take a look" at the interior. We had to leave before we could test drive so my son could nap. Asked him to call us with a quote and gave him my husbands card with all his contact info. Not a call or email since?! I may go out of my way to white plains to avoid this dealership since I am interested in the car. BMW much better service, Mercedes goldens bridge not as good as BMW but miles above this. This dealership couldn't be bothered with us. "
01 November 2023
Anynomous
" I was lowballed there. When I left a deposit with the salesman he did not write down my monthly payment on order receipt. When I went to take delivery of the car and went to back office to signed lease papers the payment was $5.60 higher than what I was quoted. I don't think I'll be back and not even for service.
Update. The salesman contacted me and I let him know about my issue. The dealership is refunding me the difference of my dispute. They redeemed themselves...now giving 4 stars. "
21 June 2023
Anynomous
" Lindsay was terrific throughout the whole experience of purchasing our new SRX from turning in the car we had til we drove away from the dealership. She was very knowledgeable about the features and explaining everything. All the paperwork was ready when we arrived and it was an efficient process, usually it is a long drawn out process but not at Arroway. The other really great way Arroway handled the transaction was Lindsay handled every aspect of the purchase which I liked. I would highly recommend Lindsay and Arroway. "
Anynomous
" The staff at Arroway are the best, totally professional, meticulous, careful and friendly. They are all these things, but much more, because they know what they are doing. The men behind the scenes doing all the actual checks and repairs are terrific. They know what the are doing, too! I stick with Chevy as my vehicle (I am on my third car) because of the Mount Kisco service department. As long as I am in the area, I won't go anywhere else.
31 October 2023I miss Joe but am glad he is enjoying his retirement. Gavin is the best! And I know Dennis will become a great friend, too.
Thank you for all the years of taking good care of me.
Kaethe Bierbach "
Anynomous
" Excellent service. Gavin is always a pleasure to deal with. The fair and convenient service I've experienced at Arroway is definitely a factor when it's time to select a dealer for a new car acquisition. "
15 September 2023Anynomous
" Bought a Chevy Volt - great car. The buying experience was very good - what it should be. No undo pressure, no bouncing around from person to person, no attempt for needless upselling, and no wasting your time. when compared with other dealer experiences they easily earn 5 stars - many be 50. "
29 June 2023Anynomous
" Very disappointed. Went in on a Tuesday two weeks ago mid day with my husband and young son. Needed more room than our current X5 or former ML350 and were ready to close on a deal on an escalade or suburban since our lease was up in a matter of weeks. No one greeted us. Had to ask the receptionist who did not appear to have any interest in us for help. She asked one salesman to help us he shooed her off, she told us to wait someone finally came. Long story short he gave us no actual details on the vehicles even when pressed to distinguish between the suburban and escalade he told us to "take a look" at the interior. We had to leave before we could test drive so my son could nap. Asked him to call us with a quote and gave him my husbands card with all his contact info. Not a call or email since?! I may go out of my way to white plains to avoid this dealership since I am interested in the car. BMW much better service, Mercedes goldens bridge not as good as BMW but miles above this. This dealership couldn't be bothered with us. "
01 November 2023Anynomous
" I was lowballed there. When I left a deposit with the salesman he did not write down my monthly payment on order receipt. When I went to take delivery of the car and went to back office to signed lease papers the payment was $5.60 higher than what I was quoted. I don't think I'll be back and not even for service.
21 June 2023Update. The salesman contacted me and I let him know about my issue. The dealership is refunding me the difference of my dispute. They redeemed themselves...now giving 4 stars. "
Anynomous
" Lindsay was terrific throughout the whole experience of purchasing our new SRX from turning in the car we had til we drove away from the dealership. She was very knowledgeable about the features and explaining everything. All the paperwork was ready when we arrived and it was an efficient process, usually it is a long drawn out process but not at Arroway. The other really great way Arroway handled the transaction was Lindsay handled every aspect of the purchase which I liked. I would highly recommend Lindsay and Arroway. "
01 November 2023