" Front desk staff was friendly and rooms are nice. Valley parking is a bit high. we parked our vehicle at 9is on Friday, called down for our car just before 9, didn't get it til about 10. Which lead to them charging is for 2 days of parking. Was not very happy to pay 120 for parking. The Restaurant staff was rude and food was a little pricy.
Rooms nice, clean and comfortable. "
18 December 2023
Anynomous
" The worst experience I have ever had in my life. First off this is not a 4 star hotel it looks like a 2 star once you pass the lobby and get in the broken down elevator to get in your outdated room that hasn’t been cleaned properly.Found hair in tub and nail clippings in the carpet not to mention stains on pillows and sheets. Just as I thought things couldn’t get any worse they did. Tried to get ice because there is no way to get ice other than room service to my surprise it took 3 hours to get. Went to sleep and was waken up by loud knocking and yelling at my door even though I had the do not disturb sign up. It was the hotel bellman and night manager screaming at me telling me that I’m smoking in the room and your gonna be charged $500 a night for smoking even though there was no signs of smoke and nothing in my room smelled like smoke at all. I couldn’t believe that this was happening all on the first day and decided that me and my wife could not stay there any longer. We had reserved 5 nights and left after 1. If you are looking to get this hotel stop yourself now and get anything else !!! You will regret this hotel!! "
27 November 2023
Anynomous
" Coming to New York for the first time, on business, I was overwhelmed by the hotel options available to me. The Shelburne popped out as a perfect location in my budget, and I wasn't let down. Less than 5 minutes away from 5th Ave, and only a 15 walk to Times Square/Broadway, it met all of my tourist needs. The rooms were clean and updated. The beds were firm but comfy. I did find the pillows to be a little soft and shapeless, but not soon after I stumbled across a "pillow menu" to find one that fit me perfectly. I noticed some signs age in the washroom, some staining on the walls and dirty grouting. But nothing that would stop me from staying here again, or recommending the Shelburne to anyone traveling here. "
15 November 2023
Anynomous
" Room was great and modern. Staff was extremely friendly and helpful. Location is great and in a quieter area of Manhattan. "
17 September 2023
Anynomous
" If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
The hotel is clean and looks great. The room and bathroom are both spacious. I'm staying with three other people and it does not feel crowded. Location is close Grand Central terminal and getting anywhere is a breeze. The walk to Time Square and Broadway is roughly thirty minutes, so also not too bad. The price for the room and location is a deal. "
16 July 2023
Anynomous
" Hotel staff was phenomenal with a clear desire to anticipate our questions and proactively take care of them. Rooms were clean with showers having just the right pressure. We could subtly hear the noise of the city, but sleep was into problem. "
23 April 2023
Anynomous
" Nice hotel. They hit you with a ton of fees. The daily $25 hotel fee is rediculous. They also did not have air conditioning at night. They said it was because they turned the heat on....It was in the 80's during the day so it was very hot in the room. But I guess they thought some people would want heat at night. Room was about 76 degrees all night. And we didn't have hot water in the morning. "
17 April 2023
Anynomous
" The hotel is fabulous. The staff is friendly and helpful. Hotel is clean and looks nice. The rooms are spacious or less. They offer free wine to their guests for one hour every day, which is a nice perk.
My one minor complaint are the beds and pillows. The bed is nice but it's obviously used in sinks in the middle. And the pillows we requested from the special pillow menu (how awesome!) were worn out. We got memory foam pillows but they seem to have the memory of every guest that has come before us because they were fffflat.
That minor complaint aside this was a five-star experience "
Anynomous
" Front desk staff was friendly and rooms are nice. Valley parking is a bit high. we parked our vehicle at 9is on Friday, called down for our car just before 9, didn't get it til about 10. Which lead to them charging is for 2 days of parking. Was not very happy to pay 120 for parking. The Restaurant staff was rude and food was a little pricy.
18 December 2023Rooms nice, clean and comfortable. "
Anynomous
" The worst experience I have ever had in my life. First off this is not a 4 star hotel it looks like a 2 star once you pass the lobby and get in the broken down elevator to get in your outdated room that hasn’t been cleaned properly.Found hair in tub and nail clippings in the carpet not to mention stains on pillows and sheets. Just as I thought things couldn’t get any worse they did. Tried to get ice because there is no way to get ice other than room service to my surprise it took 3 hours to get. Went to sleep and was waken up by loud knocking and yelling at my door even though I had the do not disturb sign up. It was the hotel bellman and night manager screaming at me telling me that I’m smoking in the room and your gonna be charged $500 a night for smoking even though there was no signs of smoke and nothing in my room smelled like smoke at all. I couldn’t believe that this was happening all on the first day and decided that me and my wife could not stay there any longer. We had reserved 5 nights and left after 1. If you are looking to get this hotel stop yourself now and get anything else !!! You will regret this hotel!! "
27 November 2023Anynomous
" Coming to New York for the first time, on business, I was overwhelmed by the hotel options available to me. The Shelburne popped out as a perfect location in my budget, and I wasn't let down. Less than 5 minutes away from 5th Ave, and only a 15 walk to Times Square/Broadway, it met all of my tourist needs. The rooms were clean and updated. The beds were firm but comfy. I did find the pillows to be a little soft and shapeless, but not soon after I stumbled across a "pillow menu" to find one that fit me perfectly. I noticed some signs age in the washroom, some staining on the walls and dirty grouting. But nothing that would stop me from staying here again, or recommending the Shelburne to anyone traveling here. "
15 November 2023Anynomous
" Room was great and modern. Staff was extremely friendly and helpful. Location is great and in a quieter area of Manhattan. "
17 September 2023Anynomous
" If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
16 July 2023The hotel is clean and looks great. The room and bathroom are both spacious. I'm staying with three other people and it does not feel crowded. Location is close Grand Central terminal and getting anywhere is a breeze. The walk to Time Square and Broadway is roughly thirty minutes, so also not too bad. The price for the room and location is a deal. "
Anynomous
" Hotel staff was phenomenal with a clear desire to anticipate our questions and proactively take care of them. Rooms were clean with showers having just the right pressure. We could subtly hear the noise of the city, but sleep was into problem. "
23 April 2023Anynomous
" Nice hotel. They hit you with a ton of fees. The daily $25 hotel fee is rediculous. They also did not have air conditioning at night. They said it was because they turned the heat on....It was in the 80's during the day so it was very hot in the room. But I guess they thought some people would want heat at night. Room was about 76 degrees all night. And we didn't have hot water in the morning. "
17 April 2023Anynomous
" The hotel is fabulous. The staff is friendly and helpful. Hotel is clean and looks nice. The rooms are spacious or less. They offer free wine to their guests for one hour every day, which is a nice perk.
05 December 2023My one minor complaint are the beds and pillows. The bed is nice but it's obviously used in sinks in the middle. And the pillows we requested from the special pillow menu (how awesome!) were worn out. We got memory foam pillows but they seem to have the memory of every guest that has come before us because they were fffflat.
That minor complaint aside this was a five-star experience "