Arnold Automotive Consulting

Accomplished, competitive, motivated Dealership Operations Manager.
Exceptional record of recruiting, training, coaching and leading profitable retail operations for over thirty years. Competent in marketing, productivity and maximizing resources. Turning customer satisfaction into customer loyalty through “word-of-mouth” social media marketing. Driven by processes and procedures that produce profitable results. Whether building facilities or turning weak operations into winners, results prove, growing market share while controlling expense is the winning combination in today competitive market. Being an energetic, skilled, organized, experienced manager enables me to successfully mentor and build productive teams. I believe a customer should be a customer for life based on the level of service and perceived value of every interaction with the dealership. Setting the customer’s expectations at sales delivery or service re-delivery is where our greatest opportunities lay for ensuring customer retention