" I called Maitz in a panic over my broken AC at 2:00 am in the middle of a heat wave, and they had someone on scene within 6 hours! To me, that is beyond exceptional. Audie did a wonderful job fixing the AC until we could replace it. Joe was our Comfort Advisor, and he explained the whole process in great detail with installationin in a matter of days! I could not be happier with my Maitz experience. "
29 July 2023
Anynomous
" If I could put zero stars I absolutely would. My wife called for service on one of our three split AC units in our house. After spending 2 hours looking at all 3 of our split units when we only requested service on one, nothing was accomplished. The only information provided on the invoice was nothing more than the service history that we provided the employee. We were also charged a $25 fuel surcharge when we live 3 miles away from the address listed for the company, and Google Maps has it listed as a 7 minute drive. I would love to know why they are charging customers the cost of 5 gallons of gas when they only drove 3 miles. I will never use or recommend this company. I would rather light the $275 I was charged on fire than give them business again. "
13 July 2023
Anynomous
" Several months ago, we had another company do regular annual maintenance of our oil boiler. About six weeks later, on Friday, our boiler was not firing. We called the company, but because we did not have a service contract, they would not be able to come out until Monday. We called Maitz Home Services. They came out within hours, even though we did not have a service contract. The reason the boiler was not firing was that the igniters were out of alignment. These were part of what was serviced during the annual maintenance. Had we had Maitz do the maintenance, with their no breakdown guarantee, there would have been no cost of repair, in this case to fix something that would not have failed if serviced properly. "
Anynomous
" I called Maitz in a panic over my broken AC at 2:00 am in the middle of a heat wave, and they had someone on scene within 6 hours! To me, that is beyond exceptional. Audie did a wonderful job fixing the AC until we could replace it. Joe was our Comfort Advisor, and he explained the whole process in great detail with installationin in a matter of days! I could not be happier with my Maitz experience. "
29 July 2023Anynomous
" If I could put zero stars I absolutely would. My wife called for service on one of our three split AC units in our house. After spending 2 hours looking at all 3 of our split units when we only requested service on one, nothing was accomplished. The only information provided on the invoice was nothing more than the service history that we provided the employee. We were also charged a $25 fuel surcharge when we live 3 miles away from the address listed for the company, and Google Maps has it listed as a 7 minute drive. I would love to know why they are charging customers the cost of 5 gallons of gas when they only drove 3 miles. I will never use or recommend this company. I would rather light the $275 I was charged on fire than give them business again. "
13 July 2023Anynomous
" Several months ago, we had another company do regular annual maintenance of our oil boiler. About six weeks later, on Friday, our boiler was not firing. We called the company, but because we did not have a service contract, they would not be able to come out until Monday. We called Maitz Home Services. They came out within hours, even though we did not have a service contract. The reason the boiler was not firing was that the igniters were out of alignment. These were part of what was serviced during the annual maintenance. Had we had Maitz do the maintenance, with their no breakdown guarantee, there would have been no cost of repair, in this case to fix something that would not have failed if serviced properly. "
20 April 2023