" Had to send my package twice here all the way from Belgium. First one for a refit (My custom IEMS now fit perfectly!), second time for an in-warranty service. One of the ears suddenly stopped working.
Throughout all the procedures, the service and communication was extremely good. It's nice to have a company (that's grown big in a short amount of time!) that doesn't slack on customer care, communication and service. You're not dealt with automatic replies, but are helped by a human and cared for like a human. The customer service is also easy to contact and find, unlike many ""monopoly" companies these days.
Truly a gem of a company, which I will continue to support. Hopefully one day when I make it big on YT, I can become an affiliate for this lovely company. Thank you guys so much!!!
- Johnny "
27 April 2023
Anynomous
" Those guys make incredible sounding IEMs. On top of that they have absolutely stellar customer service/support. I have pair of U12t that I daily-drove for multiple years (easy 6-9 hours a day of not so careful use, skin oil/sweat and all). After all the abuse I've put my U12ts, they still worked great but I've sent them for service for a minor cosmetic issues and to perform a tune-up if anything was out of spec. This was paid repair as manufacturing warranty long expired on my U12ts. To my surprise few days later I've received brand spanking new pair of U12t in still sealed retail box (including all standard accessories that come with new U12)!! Absolutely amazing customer service. Thank you 64 Audio! "
23 December 2023
Anynomous
" Just got my A12’s and all I can say is WOW. I’ve used the Shure SE535’s for the last 10 years and these A12’s make them sound muddy. The A12’s are crystal clear and high definition. From the lows to the highs it’s all super clear. I can turn them up loud and they don’t hurt my ears (super balanced audio). I’m discovering now sounds with every song I listen to. Their slogan, “Hear Everything” is no lie. :)
Can wait to try them out tomorrow in a live gig. "
Anynomous
" Had to send my package twice here all the way from Belgium. First one for a refit (My custom IEMS now fit perfectly!), second time for an in-warranty service. One of the ears suddenly stopped working.
27 April 2023Throughout all the procedures, the service and communication was extremely good. It's nice to have a company (that's grown big in a short amount of time!) that doesn't slack on customer care, communication and service. You're not dealt with automatic replies, but are helped by a human and cared for like a human. The customer service is also easy to contact and find, unlike many ""monopoly" companies these days.
Truly a gem of a company, which I will continue to support. Hopefully one day when I make it big on YT, I can become an affiliate for this lovely company. Thank you guys so much!!!
- Johnny "
Anynomous
" Those guys make incredible sounding IEMs. On top of that they have absolutely stellar customer service/support. I have pair of U12t that I daily-drove for multiple years (easy 6-9 hours a day of not so careful use, skin oil/sweat and all). After all the abuse I've put my U12ts, they still worked great but I've sent them for service for a minor cosmetic issues and to perform a tune-up if anything was out of spec. This was paid repair as manufacturing warranty long expired on my U12ts. To my surprise few days later I've received brand spanking new pair of U12t in still sealed retail box (including all standard accessories that come with new U12)!! Absolutely amazing customer service. Thank you 64 Audio! "
23 December 2023Anynomous
" Just got my A12’s and all I can say is WOW. I’ve used the Shure SE535’s for the last 10 years and these A12’s make them sound muddy. The A12’s are crystal clear and high definition. From the lows to the highs it’s all super clear. I can turn them up loud and they don’t hurt my ears (super balanced audio). I’m discovering now sounds with every song I listen to. Their slogan, “Hear Everything” is no lie. :)
20 April 2023Can wait to try them out tomorrow in a live gig. "