" I have been banking here for about twenty years and the service used to be amazing. You always saw the same helpful employees and they knew your name and there was a local branch with an ATM. Over the years though it has changed names, reduced locations and hours and the service has declined significantly. I used to recommend this credit union to everyone I knew but now I don’t. I still recommend going to a credit union instead of a bank but now I would probably recommend BECU. "
14 December 2023
Anynomous
" Ever since this CU took over All City CU things have deteriorated. They don't answer the phone, they actually told me they were not interested in opening an additional account for me, and they are not helpful. I've been a member since 1995 and I will be moving all of my accounts somewhere else. "
17 August 2023
Anynomous
" I generally love banking here but today I had a terrible experience over the phone. I didn't catch her name but someone from the Lake Stevens Branch called me back after I had left a message about a check that was flagged in my account and she was THE RUDEST person I have ever had to talk to there. She had an accent and that's how i know it wasn't one of the gals that helped me yesterday. Who ever this was needs to be talked to because it was very unprofessional. I will be going into the branch to get her name and right a complaint. No one should be talked to the way she was talking to me and I don't know why she was so rude I just wanted information on how to push a flagged check through that I confirmed with the company it came from that it was legit. It made me feel like she thought I was trying to be fraudulent. "
06 July 2023
Anynomous
" This bank does not know how to handle the process if your card is automatically stopped due to automatic fraud detection. This has happen to me over 20 times over a year and its a constant battle to have access to MY money. I work out of state, so my debit card is a must have life line. "
21 September 2023
Anynomous
" Friendliest lending/financial institution I have EVER been a member of. Love the staff. They trusted me even with shaky credit and been rewarded for it. Thanks NW Plus CU!!! Member for life :) "
Anynomous
" I have been banking here for about twenty years and the service used to be amazing. You always saw the same helpful employees and they knew your name and there was a local branch with an ATM. Over the years though it has changed names, reduced locations and hours and the service has declined significantly. I used to recommend this credit union to everyone I knew but now I don’t. I still recommend going to a credit union instead of a bank but now I would probably recommend BECU. "
14 December 2023Anynomous
" Ever since this CU took over All City CU things have deteriorated. They don't answer the phone, they actually told me they were not interested in opening an additional account for me, and they are not helpful. I've been a member since 1995 and I will be moving all of my accounts somewhere else. "
17 August 2023Anynomous
" I generally love banking here but today I had a terrible experience over the phone. I didn't catch her name but someone from the Lake Stevens Branch called me back after I had left a message about a check that was flagged in my account and she was THE RUDEST person I have ever had to talk to there. She had an accent and that's how i know it wasn't one of the gals that helped me yesterday. Who ever this was needs to be talked to because it was very unprofessional. I will be going into the branch to get her name and right a complaint. No one should be talked to the way she was talking to me and I don't know why she was so rude I just wanted information on how to push a flagged check through that I confirmed with the company it came from that it was legit. It made me feel like she thought I was trying to be fraudulent. "
06 July 2023Anynomous
" This bank does not know how to handle the process if your card is automatically stopped due to automatic fraud detection. This has happen to me over 20 times over a year and its a constant battle to have access to MY money. I work out of state, so my debit card is a must have life line. "
21 September 2023Anynomous
" Friendliest lending/financial institution I have EVER been a member of. Love the staff. They trusted me even with shaky credit and been rewarded for it. Thanks NW Plus CU!!! Member for life :) "
16 February 2023