" Dr. Wang was great! I’m a daily contacts wearer and didn’t know there were differences in the quality and fit of different contact brands so she helped me find the one that fit best to my eyes.
I also appreciated how helpful and patient the folks at Specialty Eye were with helping me find a new pair of glasses! I tried on over 10 pairs and never once did they express impatience over my indecision. "
05 November 2023
Anynomous
" Amazing experience! I came in for my appointment today and they were ready. Very professional and quick service, everyone was kind as well. They have an $85 fee that you wouldn’t find anywhere else but it’s worth it because of all their new technology and precise prescription capabilities. Highly recommended. "
12 September 2023
Anynomous
" So far, this experience has not been great for my family. I tried to call and schedule an appointment with Kirkland Specialty Eye to get my son seen. The lady I spoke with first said she couldn’t schedule the appointment without the referral, no big deal I understood that and made sure the clinic received the referral. That took 5 calls to get the appointment schedule. Then they called the day before and had an appointment opening for yesterday. When I confirmed that he was being seen for the test he needed the lady wasn’t sure and said she’d call me back. She didn’t call back, so I called again hours later and spoke to the front desk. The front desk was unsure if it was scheduled correctly and promised me, she would call back before the end of the day. She never called back. I went to the appointment in the morning, and the front desk said she still wasn’t sure. I then spoke with the manager Kari and she apologized and said we could get the test done. We did the test he needed with Dr. Kristi and Genevieve. They dilated my son’s eyes, there was a bit of a wait after his eyes were dilated but was told he needed surgery. They said they would get him a referral and call around to see who could handle that. I called Children’s Hospital this morning and they said they could do it. When I called back Specialty eye to get the referral sent to Children’s, the office manager Kari said that the referral was never made. That she couldn’t tell me when it would be done and was not willing to ask David or Kristi when the referral could be made. She then hung up on me. From my perspective, I’m just trying to get my son the care he needs. They are not making him a priority nor have any customer care. Typically, a referral is made on the same day. I would advise parents to take their children to another doctor where care is the priority, the people scheduling the appointments are knowledgeable and customer service is a lot better. Save yourself the frustration and go somewhere else. "
Anynomous
" Dr. Wang was great! I’m a daily contacts wearer and didn’t know there were differences in the quality and fit of different contact brands so she helped me find the one that fit best to my eyes.
05 November 2023I also appreciated how helpful and patient the folks at Specialty Eye were with helping me find a new pair of glasses! I tried on over 10 pairs and never once did they express impatience over my indecision. "
Anynomous
" Amazing experience! I came in for my appointment today and they were ready. Very professional and quick service, everyone was kind as well. They have an $85 fee that you wouldn’t find anywhere else but it’s worth it because of all their new technology and precise prescription capabilities. Highly recommended. "
12 September 2023Anynomous
" So far, this experience has not been great for my family. I tried to call and schedule an appointment with Kirkland Specialty Eye to get my son seen. The lady I spoke with first said she couldn’t schedule the appointment without the referral, no big deal I understood that and made sure the clinic received the referral. That took 5 calls to get the appointment schedule. Then they called the day before and had an appointment opening for yesterday. When I confirmed that he was being seen for the test he needed the lady wasn’t sure and said she’d call me back. She didn’t call back, so I called again hours later and spoke to the front desk. The front desk was unsure if it was scheduled correctly and promised me, she would call back before the end of the day. She never called back. I went to the appointment in the morning, and the front desk said she still wasn’t sure. I then spoke with the manager Kari and she apologized and said we could get the test done. We did the test he needed with Dr. Kristi and Genevieve. They dilated my son’s eyes, there was a bit of a wait after his eyes were dilated but was told he needed surgery. They said they would get him a referral and call around to see who could handle that. I called Children’s Hospital this morning and they said they could do it. When I called back Specialty eye to get the referral sent to Children’s, the office manager Kari said that the referral was never made. That she couldn’t tell me when it would be done and was not willing to ask David or Kristi when the referral could be made. She then hung up on me. From my perspective, I’m just trying to get my son the care he needs. They are not making him a priority nor have any customer care. Typically, a referral is made on the same day. I would advise parents to take their children to another doctor where care is the priority, the people scheduling the appointments are knowledgeable and customer service is a lot better. Save yourself the frustration and go somewhere else. "
09 February 2023