" On the 26 th of November 2022 MARLON MAASDORP came to our home to demonstrate this car to us. We were very impressed with his presentation and immediately paid a deposit and traded my car in with them. On the 29th of November they delivered the car to my home. One week later they had to fetch the car to repair rear break lights. I was in constant communication with him for the number plates and tracker installation. Only to be lied to and given false information. On the 3 rd of January I contacted him again and he said that he would the car registered by the 6 th of Jan( Last friday). On Tuesday the 10th of January he informed me that his driver is at the traffic department to register the car!!!!! Today is the 12 th of Jan and finally the tracker was installed this morning. SURPRISE!!!!!!!!!! Still have not received nr plates because the car has to fetched for a roadworthy certificate. So how does this take so long? Absolute shameful after sales service from Group 1 Chery Stellenbosch. I also had a conversation with Johan??? Which I never heard from again. When this is over I will never do business with them again.Quick to make a sale but shocking after sales service. I DO NOT RECOMMEND THIS DEALERSHIP. "
12 January 2023
Anynomous
" Absolutely terrible service I've received ever since I bought this Chery Tiggo4 pro.
Nothing about this experience has been pleasant.
I'm on Issue number 4 in the 3 months I've owned it the vehicle.
Now after the 5000km service the car leaks oil. This is absolutely crazy and ridiculous. And the customers service I've received from Marlon makes me never wanting to ever go back to chery stellenbosch. "
08 January 2023
Anynomous
" BIG thanks to Marlon & Tina
I have bought plenty vehicles in my lifetime and never received such great customer service from any dealership.
Marlon has gone above and beyond of what was expected from him as a Sales Executive and made our experience such a pleasurable one at the Chery Stellenbosch Dealership.
Marlon assisted us by constructing the perfect deal for two vehicles that fits our financial pockets, even gone as far as personally delivering one of the new vehicles after hours which shows true commitment to their clients and their customer service.
We bought the new Chery Tiggo 7 Pro from Chery Stellenbosch, and we are very impressed with the vehicle itself. Definitely worth every penny!
Tina the FNI was very professional, polite, and friendly and such a pleasure to deal with. Making all those horrible signing matters less stressful.
Such a great team. I wish the Chery Stellenbosch Dealership all the best and I am certain they will put a smile on your face once you had the opportunity to meet them. "
02 September 2022
Anynomous
" A quick sale and that's the easiest of the journey with Group 1 Cherry Stellenbosch. Been a struggle with service and commitment. One builds a relationship with your client, not break one down. From the FandI giving me one installment to the contract stating another. To the verbal agreement of a trade in not loaded to an unexplained contract. Emails to and fro. Finance house stating proof of Insurance not loaded. When delivery wasn't taken without it. I understood. Things happen. And now one month of waiting for number plates and they just don't seem worried. I don't know when and if I am going to get my number plates. I requested a number switch also which probably doesnt matter to them. They don't have the decency to communicate or even acknowledge receipt of your emails. "
27 August 2022
Anynomous
" Tina and personel are well trained to help customers. "
Anynomous
" On the 26 th of November 2022 MARLON MAASDORP came to our home to demonstrate this car to us. We were very impressed with his presentation and immediately paid a deposit and traded my car in with them. On the 29th of November they delivered the car to my home. One week later they had to fetch the car to repair rear break lights. I was in constant communication with him for the number plates and tracker installation. Only to be lied to and given false information. On the 3 rd of January I contacted him again and he said that he would the car registered by the 6 th of Jan( Last friday). On Tuesday the 10th of January he informed me that his driver is at the traffic department to register the car!!!!! Today is the 12 th of Jan and finally the tracker was installed this morning. SURPRISE!!!!!!!!!! Still have not received nr plates because the car has to fetched for a roadworthy certificate. So how does this take so long? Absolute shameful after sales service from Group 1 Chery Stellenbosch. I also had a conversation with Johan??? Which I never heard from again. When this is over I will never do business with them again.Quick to make a sale but shocking after sales service. I DO NOT RECOMMEND THIS DEALERSHIP. "
12 January 2023Anynomous
" Absolutely terrible service I've received ever since I bought this Chery Tiggo4 pro.
08 January 2023Nothing about this experience has been pleasant.
I'm on Issue number 4 in the 3 months I've owned it the vehicle.
Now after the 5000km service the car leaks oil. This is absolutely crazy and ridiculous. And the customers service I've received from Marlon makes me never wanting to ever go back to chery stellenbosch. "
Anynomous
" BIG thanks to Marlon & Tina
02 September 2022I have bought plenty vehicles in my lifetime and never received such great customer service from any dealership.
Marlon has gone above and beyond of what was expected from him as a Sales Executive and made our experience such a pleasurable one at the Chery Stellenbosch Dealership.
Marlon assisted us by constructing the perfect deal for two vehicles that fits our financial pockets, even gone as far as personally delivering one of the new vehicles after hours which shows true commitment to their clients and their customer service.
We bought the new Chery Tiggo 7 Pro from Chery Stellenbosch, and we are very impressed with the vehicle itself. Definitely worth every penny!
Tina the FNI was very professional, polite, and friendly and such a pleasure to deal with. Making all those horrible signing matters less stressful.
Such a great team. I wish the Chery Stellenbosch Dealership all the best and I am certain they will put a smile on your face once you had the opportunity to meet them. "
Anynomous
" A quick sale and that's the easiest of the journey with Group 1 Cherry Stellenbosch. Been a struggle with service and commitment. One builds a relationship with your client, not break one down. From the FandI giving me one installment to the contract stating another. To the verbal agreement of a trade in not loaded to an unexplained contract. Emails to and fro. Finance house stating proof of Insurance not loaded. When delivery wasn't taken without it. I understood. Things happen. And now one month of waiting for number plates and they just don't seem worried. I don't know when and if I am going to get my number plates. I requested a number switch also which probably doesnt matter to them. They don't have the decency to communicate or even acknowledge receipt of your emails. "
27 August 2022Anynomous
" Tina and personel are well trained to help customers. "
20 July 2022