NICO Insurance Zambia
About NICO Insurance Zambia
NICO Insurance is one of the largest short term insurance companies in Zambia offering Motor, House, Engineering & Business insurance plus many other products.
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NICO Insurance Zambia Limited commenced operations on 1st October, 1997, as a short term insurer. At the time, the company was wholly owned by NICO holdings, a financial services company, listed on the Malawi Stock Exchange. The brand was further enhanced by the equity restructuring that happened at the close of 2013 when Sanlam Emerging Markets (SEM) took a direct 49% equity stake at company level. Among other advantages, SEM will assist with technical support to the company, including risk management. Over the span of its existence, NICO Zambia has operated as a strong general insurance company providing quality service to both corporate and retail customers. The company sells its insurance products through the main office in Lusaka, with branches at Acacia Park (Lusaka), Kitwe, Chipata, Livingstone and a sub branch in Choma. The company is the second largest insurer in the market by gross written premium.
VISION:
To be the leading general insurance company in Zambia.
MISSION:
To be a strong insurance company in Zambia providing security and value to all stakeholders.
VALUES:
Innovation
Integrity
Professionalism
Quality
Collaboration
Transparency
BUSINESS SEGMENTATION
In order to serve our customers in a focused manner, we have segmented our business in three tiers as follows:
[a] SME and Retail lines – to ensure that our retail customers and SMEs are given the best attention and efficient service. In addition, we pay all fully documented claims in 7 days, provided the premium was paid upfront in full.
[b] Corporate Business Unit – for all Corporate Accounts with annual premiums above K100,000 but below K1,000,000 (and the equivalent). We advise our Corporate Customers to ensure they sign Service Level Agreements, with their expectations clearly spelt out.
[c] Specialized Risks Unit – for all mining, energy and construction sector customers. In conjunction with our world-class re-insurers, we arrange risk management site visits and together with our customers work on risk improvements. This is predominantly for customers whose annual premiums are in excess of K1,000,000.
Anynomous
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We have served you for 21 years; you can count on us to cover you with excellence...
#WeAreHere #NicoInsuranceZM
#CountOnUs
" 23 July 2018Anynomous
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Wondering what you can report to NICO’s Tip-Offs Anonymous? Here is what you can report.
Unfair bidding Processes This includes biased selection of suppliers to favour specific ones in order to obtain financial gain. Offering salvages to specific bidders with the view of receiving kickbacks.... Development of specifications or requirements that could favour a particular product or supplier.
Kick backs and Bribes Soliciting of bribes from customers; suppliers and claimants Demanding money from clients in order to fast tract claims.
Sexual Harassment Unwelcome sexual advances or conduct of a sexual nature which unreasonably interferes with the performance of a person's job or creates an intimidating, hostile, or offensive work environment. Abuse of Motor Vehicles/ Company Vehicle not parked after working hours or being used for personal gain.
Collusion Refers to the act of clients colluding or agreeing with key stakeholders i.e. Police, garages and employees to defraud the Company through invalid claims. Suspicious Transactions /Claims Suspicious transactions/ Falsified claims by employees, clients and other stakeholders.
Money Laundering This points to instances in which members of staff attempt to assist criminal elements to perpetrate money laundering using the Company. Furthermore this refers to members of staff who tip off (alert) money launderers once suspicion is raised.
Conflict of Interest Staff must not conduct personal business or establish business relationships with client; Staff members must recognize and avoid situations where personal or financial interest or relationships might influence decisions or judgments on matters affecting business. #NICOTipOffsAnonymous - Trust us, Talk to us; you can Count On Us.
See More " 23 July 2018Anynomous
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NICO sponsors the 2018 Insurance Brokers Association of Zambia, IBAZ annual gala dinner at Taj Pamodzi hotel on the 14th of July.
#WeAreHere #NicoInsuranceZM
#CountOnUs
" 20 July 2018Anynomous
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NICO is committed to the principles of honesty, integrity and accountability in all its dealings. In our quest to serve you better we guarantee you total anonymity throughout the reporting process. You can report any crime, fraud and corruption simply by: Calling our TOLL FREE line 50800
Via Mail: Free Post Envelope – No stamp required... Standard Envelope - Write “Pay Forward” Write to: P.O. Box 30013 Lusaka
E-Mail Tip-offs Security Feature E-mails:- reportsqm@tip-offs.com Use Internet Cafes to avoid detection through the server
Website : www.tip-offs.com
#NICOTipOffsAnonymous - Trust us, Talk to us; you can Count On Us.
See More " 20 July 2018Anynomous
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In our efforts to serve you better we urge you to report any crime, fraud and corruption that you may unfortunately experience while dealing with NICO Insurance. Our desire is to serve you better and you can help us do exactly that by reporting through TIP-OFFs Anonymous. Throughout the reporting process you will remain completely anonymous. NICO is committed to the principles of honesty, integrity and accountability in all its dealings.
#NICOTipOffsAnonymous - Trust us, Talk to us; you can Count On Us.
" 19 July 2018Anynomous
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Have you used the online payment platform yet?
#WeAreHere #NicoinsuranceZM
#CountOnUs
" 18 July 2018Anynomous
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Tip-offs Anonymous is an independently managed ethics hotline facility that allows employees, suppliers and customers to report crime, fraud and corruption confidentially. Easy contact can be made from anywhere in the country. Help us serve you better, help us make a difference; you can report any crime, fraud and corruption by simply calling our TOLL FREE number 50800 today!
#NICOTipOffsAnonymous - Trust us, Talk to us; you can Count On Us.
" 18 July 2018Anynomous
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At NICO insurance one of our values is, building meaningful relationships with our valued customers and stakeholders. We believe that any strong relationship must be based on trust and security and we strive to uphold these values at all times. In line with our beliefs, we have decided to launch a new initiative that allows us to partner with our various stake holders in tackling the issues that affect our product and service offering. Our initiative will give us the unique a...nd exciting opportunity to collaborate with our customers and stakeholders and together, build the kind of brand that we can all be proud of. We would like to introduce the NICO Tip-Offs Anonymous hotline that allows you to report any irregularity or suspicious activities within our organisation. Throughout this process, the identities of the people coming forward with reports will remain completely anonymous. We hope the NICO Tip-Off Anonymous will allow us to build a strong and lasting partnership with all stakeholders, in our efforts to become a more dependable and trusted organisation. Through our collaborative efforts, I look forward to protecting the interests of our various stakeholders.
#NICOTipOffsAnonymous - Trust us, Talk to us; you can Count On Us.
See More " 17 July 2018Anynomous
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NICO online payment platform breakfast launch held at intercontinental hotel on the 10th of July 2018, with guest of honour Barclays MD Mizinga Melu.
Thank you to everyone that came through and thank you to you our Facebook family for experiencing the launch with us as we streamed live.
#WeAreHere #NICOinsuranceZM
...#CountOnUs
See More " 17 July 2018Anynomous
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As we start our week, do not forget NICO now has an online payment platform for you. If you would like to know more about this service Comment Online below and we will inbox you the full information. Get in touch with us today!
#WeAreHere #NicoInsuranceZM
#CountOnUs
" 16 July 2018Anynomous
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We move with time and technology for you our esteemed customers. You can count on us.
#WeAreHere #NicoInsuranceZM
#CountOnUs #OnlinePaymentPlatform
" 13 July 2018Anynomous
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You can now buy insurance online. The products that are available online include; motor third party, house insurance, legal expenses,student insurance and travel insurance.
#WeAreHere #NicoInsuranceZM
#CountOnUs
" 12 July 2018Anynomous
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Nico online payment platform launch live at intercontinental hotel
" 10 July 2018Anynomous
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Congratulations to our two random selected winners who will be attending the Launch and have breakfast with NICO Tomorrow the 10th Of July 2018. Yamikani Daka and Nyawah Zita Zingani.
#WeAreHere #NicoInsuranceZM
#CountOnUs
" 09 July 2018Anynomous
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One more day to go
#WeAreHere #NICOinsuranceZM
#CountOnUs
" 09 July 2018