" TLDR: This place makes a lot of mistakes on orders. It's on you to check/refuse the order at the door (because apparently they don't check). Found HAIR in pizza. Horrible manager decided it's my fault that I didn't check the pizza thoroughly enough before accepting it, and complains that I complained a day after I got the order.
Ordered two garden salads and a pizza.
Both salad dressings were wrong and they cheaped out with chopped tomato chunks and green pepper instead of the standard grape tomatoes and cucumber slices.
Next day I reheated the rest of the pizza for leftovers and found a HAIR embedded INTO the pizza. You can check all the security cameras and hairnets you want, but this doesn't change the fact that a hair fell into my pizza during the production process. It was literally baked into the pizza, I didn't put it there.
Called and complained about all these issues, got a few credits, no big deal as mistakes do happen (albeit quite often at this location, does NO ONE check?!).
But then as my complaints were forwarded to the restaurant 2 days later, the manager called.
Told me it's my responsibility to check at the door and reject the order if something's wrong. Understandable if it's just salad dressing, I could have check that for sure, but it's not a big deal. Though this manager had the nerve to tell me this also applies to checking the pizza! I have to take apart the pizza to check every inch, for hair and other hazards, in front of the driver?? Might as well just ruin the pizza by picking up every slice and flipping them all over. A nice broken and probably now-cold pizza. And to top it off, he pretty much whined about 'no complaint calls (1-2+) days after your order'. What a rude thing to say after I'm the one who got delivered the contaminated pizza in the first place. This wasn't even a large order!
This location has completely lost my business as they like to pin the blame on their customers. Don't give rude $#!7's your money, and report to the Middlesex-London Health Unit if you have any health concerns regarding food poisoning and poor food preparation practices, because I sure did. "
12 November 2023
Anynomous
" One of worst pizza in town with lots of salt and not properly cooked. Why are they selling this when they don't like it... never again pizza pizza "
27 September 2023
Anynomous
" used to go there 4 times a week for lunch to have fresh variety of slices. but now the place is really going down the tube. I think the owner had changed.
evertime I go there for lunch they have hardly any slices. and don't give a dam attitude.
previous employees used to tell me if I wait they will make fresh pizza if I wait 10 min. but now it's just redicolus it's what ever on the shelve. they only make cheese and Hawaiian and peperoni since it's cheap to make. once I went there at 11.45 and they forgot to make any slices what's ever.
how can you do business on empty shelve. it's sad "
16 June 2023
Anynomous
" Definitely not the best pizza i'd ever gotten from a franchise. "
19 January 2023
Anynomous
" Extremely rude staff. I am a Transgender woman when the clerk spoke to me he continued to call me "sir" after being corrected seven times. 😢 "
Anynomous
" TLDR: This place makes a lot of mistakes on orders. It's on you to check/refuse the order at the door (because apparently they don't check). Found HAIR in pizza. Horrible manager decided it's my fault that I didn't check the pizza thoroughly enough before accepting it, and complains that I complained a day after I got the order.
12 November 2023Ordered two garden salads and a pizza.
Both salad dressings were wrong and they cheaped out with chopped tomato chunks and green pepper instead of the standard grape tomatoes and cucumber slices.
Next day I reheated the rest of the pizza for leftovers and found a HAIR embedded INTO the pizza. You can check all the security cameras and hairnets you want, but this doesn't change the fact that a hair fell into my pizza during the production process. It was literally baked into the pizza, I didn't put it there.
Called and complained about all these issues, got a few credits, no big deal as mistakes do happen (albeit quite often at this location, does NO ONE check?!).
But then as my complaints were forwarded to the restaurant 2 days later, the manager called.
Told me it's my responsibility to check at the door and reject the order if something's wrong. Understandable if it's just salad dressing, I could have check that for sure, but it's not a big deal. Though this manager had the nerve to tell me this also applies to checking the pizza! I have to take apart the pizza to check every inch, for hair and other hazards, in front of the driver?? Might as well just ruin the pizza by picking up every slice and flipping them all over. A nice broken and probably now-cold pizza. And to top it off, he pretty much whined about 'no complaint calls (1-2+) days after your order'. What a rude thing to say after I'm the one who got delivered the contaminated pizza in the first place. This wasn't even a large order!
This location has completely lost my business as they like to pin the blame on their customers. Don't give rude $#!7's your money, and report to the Middlesex-London Health Unit if you have any health concerns regarding food poisoning and poor food preparation practices, because I sure did. "
Anynomous
" One of worst pizza in town with lots of salt and not properly cooked. Why are they selling this when they don't like it... never again pizza pizza "
27 September 2023Anynomous
" used to go there 4 times a week for lunch to have fresh variety of slices. but now the place is really going down the tube. I think the owner had changed.
16 June 2023evertime I go there for lunch they have hardly any slices. and don't give a dam attitude.
previous employees used to tell me if I wait they will make fresh pizza if I wait 10 min. but now it's just redicolus it's what ever on the shelve. they only make cheese and Hawaiian and peperoni since it's cheap to make. once I went there at 11.45 and they forgot to make any slices what's ever.
how can you do business on empty shelve. it's sad "
Anynomous
" Definitely not the best pizza i'd ever gotten from a franchise. "
19 January 2023Anynomous
" Extremely rude staff. I am a Transgender woman when the clerk spoke to me he continued to call me "sir" after being corrected seven times. 😢 "
31 August 2023